The aim is to economically maintain various IT services in accordance with the respective service descriptions / service specifications of the individual lots and to ensure at least 99.9% availability of the IT landscape specified by EG/LV consisting of servers, network components, storage systems and security devices, and to ensure trouble-free operation of the office IT within a core time from Monday to Friday from 06:00 a.m. to 08:00 p.m. For the systems of the operational IT, trouble-free operation 24 x7 must be ensured.

The core tasks include PBX system support in the event of a fault and the provision of PBX specialists for the regular operation of the PBX system and the PBX network on site.

The core tasks include the provision of the personnel capacities required for the tasks and activities described, also in connection with an on-site service within the association area at EGLV, the provision of a permanently staffed central back office / service center / service desk via a central telephone number. (24 hours a day, 365 days a year) and the provision of planning and consulting services in relation to network architecture and security within the framework of regular technical jour fixes.

Operation of 1st level support. (IT Helpdesk)

The core tasks are the trouble-free operation (24/7) of the existing IT landscape specified by EGLV in the area of "vPLS Server".

The core tasks include trouble-free operation (24/7) of the existing IT landscape specified by EGLV in the areas of operation, storage systems and troubleshooting.

One of the core tasks is the trouble-free operation of the existing IT landscape specified by the client in the area of IT security in the data center.

One of the core tasks is support and consulting in the field of IT security.

The core tasks include the provision of specialist personnel for the support of the lifecycle of the IT workstation systems provided by the client (workstations, thin clients, zero clients, virtual desktops, notebooks, tablets, smartphones, etc.) in accordance with the client's specifications at the respective administrative and operating locations in the EGLV association area.

The core tasks include the ready-to-use provision of software products (application software of any kind) within the software lifecycle on the Windows clients (workstations, notebooks, virtual machines [servers, linked clones]) provided by the client according to the client's specifications.