NS is looking for an Omnichannel Routing platform including WFM and QM for at least the following customer contact channels: telephony (inbound and outbound), (proactive) live chat, social media (twitter, facebook, instagram, [...]), email and whatsapp.

The assignment includes:

— the delivery of the platform and necessary applications including future additions or changes, innovations and developments,

— implementation and management,

— CCaaS, SaaS related parts,

— Impact changes/impact on the platform caused by changes on adjacent systems.

Tender.