The Contract will encompass the undertaking of periodic inspections; routine servicing, maintenance, testing and certification; 24/7 responsive call-outs and repairs to breakdowns during and outside of normal working hours and provision/installation of replacement components to lift installations (including stairlifts and possibly other disability hoists) in social housing multi flat schemes, individual dwellings, commercial properties and offices, managed by Homes in Sedgemoor ('HiS').

Key characteristics of the contract are likely to be, but are not limited to:

— an initial term of 3 years, with an option for HiS to extend year by year for up to a further 2 years, subject to annual performance reviews;

— IT software / system integration and full interfacing including CRM, asset management systems, real time working, data collection and reporting;

— provisions requiring delivery of a customer focused service and showing commitment to providing value for money to HiS and its residents, leaseholders and all other customers and must be responsive to achieve collaborative working practices, innovation and continuous improvement;

— provisions for regular monthly, quarterly and annual performance meetings reviews; early termination and also meeting, maintaining and improving on Key Performance Indicators and the development of year on year efficiency savings; and

— provisions requiring commitment to social value and delivery of community development initiatives and programs.