This framework agreement covered Travel, Transport, Accommodation & Venue booking solutions, included the sourcing of air, rail and ground transportation inc vehicle hire, commercial accommodation (including, but not limited to: hotels, serviced apartments, holiday parks and camp-sites, staff blocks, halls of residence, barges and cruise vessels), ancillary services such as visas, passports and currency; services related to travel crisis response projects as required (eg. COVID test kits, evacuation services such as MEDEVAC flights, charter flights, security services, as well as emergency housing).
The scope of services also included the provision of emergency travel, accommodation and support services to UK and Foreign Nationals that were under the care of the UK Government, including, but not limited to Asylum seekers, Afghan, Sudan and Ukrainian refugees, victims of abuse, released prisoners and rough sleepers. Service provision wouldn't of only included the sourcing of suitable accommodation venues, but also the supply of additional supporting services such as welfare, security and translation services.
This lot covers the full scope of traditional UK or global-booked business travel, meetings, conferences and venues for events. Civilian programmes and crisis response travel and accommodation solutions, with additional (optional) wraparound welfare and security services for civilians as part of venue or accommodation-find services. Chartered air, rail or ground transportation for any type of planned or unplanned event or emergency response situation; commercial air, rail, ground transport or accommodation services. Accommodation included but not limited to hotels, serviced apartments, holiday parks, marine vessels. To be clear, this was a “one stop shop” lot, which can cater for all services that are catered separately under Lots 2, 3 and 4.
Complete travel management services for standard customer usage, covering UK point of sale only. This lot allows the online and offline booking of air, rail, ground transportation and accommodation services. It would not include any civilian travel or accommodation programmes / major crisis response services such as charters. Neither would it include the additional wraparound welfare services included in Lots 1 and 4. It would also not include meetings and events, as this is covered in Lots 1 and 3.
Lot 3 would be a venue-find service for meetings, conferences and events (MICE). The demographic for this lot would be purely business travel and would not include venues for civilian cohorts such as Asylum Seekers or Rough Sleepers.
Accommodation in commercial venues could be sourced via this lot if it is in relation to a venue booking for a meeting. Such venues would also be expected to provide core additional services such as food and beverages, laundry and refreshments: any service that a venue could normally provide for a meeting can be sourced via this lot.
Similarly, ground transportation such as coaches and taxis could only be provided on this lot if it relates directly to a venue booked for the meeting or event. This would be a UK Point of Sale only lot.
Venue source for primarily civilian / refugee usage, including but not limited to hotels, serviced apartments, holiday parks, marine vessels as hotels and secure accommodation venues. This lot would also include the option to source Wraparound services to cater for the on-site requirements at the venue for the cohort in question. This could include but not be limited to: welfare service provision, site security services, liaison with venue providers, translation services and signposting to local education, health or employment services. Ground transportation to move cohorts of Service Users (SUs) between locations and to/from appointments or their arrival point (eg. asylum seekers) could also be sourced via this lot. This lot won't be used for normal duty/business accommodation unless it is in direct support of civilian cohort programmes, with the sole exception of troops (MOD).