The target of the procurement is an ESM service management solution, including

• services related to the implementation project

• Access to SaaS and necessary licenses

• maintenance, development and support services for in-production use.

The key objective of the acquisition is to acquire one centralised ESM solution for service management for Veikkaus Group. With regard to ESM procurement and implementation, the most important goals are to harmonise operating methods through common processes and workflows.

The ESM system must enable centralised information management and support Veikkaus Group's business needs. The key factors behind the acquisition are knowledge-based management, user experience, the scalability of the solution for deploying, or at least integrating, options, and supporting Veikkaus' architecture. The aim of the acquisition is also to provide Veikkaus Group employees with a service portal with centralised internal services, which is also available on mobile devices.

The target of the procurement is an ESM service management solution, including

• services related to the implementation project

• Access to SaaS and necessary licenses

• maintenance, development and support services for in-production use.

The key objective of the acquisition is to acquire one centralised ESM solution for service management for Veikkaus Group. With regard to ESM procurement and implementation, the most important goals are to harmonise operating methods through common processes and workflows.

The ESM system must enable centralised information management and support Veikkaus Group's business needs. The key factors behind the acquisition are knowledge-based management, user experience, the scalability of the solution for deploying, or at least integrating, options, and supporting Veikkaus' architecture. The aim of the acquisition is also to provide Veikkaus Group employees with a service portal with centralised internal services, which is also available on mobile devices.