The Contracting Authority, Genesis Housing Association (GHA) on behalf of itself and its subsidiaries (both current and future subsidiaries) is seeking expressions of interest from suitably qualified and experienced service providers to enter into an agreement for the provision of the following services to its housing stock primarily in London and the East of England but also in Surrey, West Sussex, Lincolnshire, Buckinghamshire, Berkshire, Bedfordshire, Essex, Norfolk, Suffolk, Hertfordshire, Northamptonshire, Cambridge and Milton Keynes (“the Contract”).

It is anticipated that the Contract will commence on or around August 2014 and will last for an initial period of 4 years but will be capable of extension for an additional period or periods of up to three years followed by a further period or periods of up to three years. Any extensions behind the initial 4 year period would be entirely at the discretion of GHA.

The principal requirements under the Contract are anticipated to be as follows:

- The provision of a responsive repairs and voids service to around 10,000 properties. The properties include general needs, leasehold, supported accommodation, temporary housing, and ancillary properties such as garages and commercial properties.

- The provision of major works, planned and cyclical maintenance works through an annual programme to all of the operational properties numbering in the region of 26,000 across the whole of Greater London and counties in the east and south east of England.

- The provision of Health and Safety inspection and other routine maintenance inspection of building components and systems including lifts, door entry systems, water safety, fire safety and similar systems in all operation properties requiring such services across the whole portfolio of about 26,000 properties.

- The provision of end-to-end customer contact and customer experience processes to support the delivery of all services provided by the supplier aligned to the Contracting Authority's corporate processes (except for responsive repairs services that will continue to be delivered through Genesis Property Services). This must include a contact facility and service 24/7 to handle out of hours calls and the deployment of labour.

- Provision of an effective system of IT to support the delivery of the services including asset management data for the purposes of interfacing with the Contracting Authority's main asset management and customer systems.

It is anticipated that the core requirements for the technical services

will comprise the following:-

- Major Repairs/Capital Works:

- Planned/Capital component renewals - kitchens, bathrooms, windows, roofs, rewires, central heating, lifts

- Aids and Adaptations – Major and Minor

- Reactive Repairs and Maintenance:

- Reactive Maintenance in occupied properties, communal areas, garage sites and commercial properties

- Void maintenance – day to day and voids security

- Planned Maintenance/Cyclical Servicing:

- Cyclical Decorations

- Electrical testing and repairs– landlords annual and individual 5 year periodic testing

- Electrical PAT testing

- Communal heating/power maintenance inc CHP, Solar PVs and renewable

- Security/Access Systems - Warden Call, CCTV, electric gates and door entry

TV aerials

- Roof fall arrest safety systems

- Fire Detection systems (active and passive) – fire alarms, equipment, fire doors, emergency lighting, dry risers,

- Lightning Conductors

- Water Hygiene

- Boosted water systems

- Lifts and hoists and specialist equipment maintenance

- Fire Risk Assessments, Property stock condition/MOT surveys, playground inspections

- Environmental improvement works

- Statutory and Regulatory Compliance:

- The management, delivery and reporting of a comprehensive statutory compliance service in relation to water and water hygiene management which fully discharges GHA's responsibilities for this during the term of the contract

- Compliance with requirements such as the Decent Homes standard (details can be found at https://www.gov.uk/government/policies/improving-the-rented-housing-sector--2/supporting-pages/decent-homes-refurbishing-social-housing) and any subsequent policies or initiatives

- Management of Asbestos – identification, testing and removal as required

- Any other statutory compliance surveys

- Right to Repair, Disrepair Notices

GHA further reserves the right to include the following services within the scope of the Contract:

Consultant design services ie surveyors and engineers.

- Energy efficiency Green Deal Provider

- Managing Agent services in relation to existing, newly-developed properties and acquisitions

- Support ICT, telecommunications and similar services to customers and customer properties, including WiFi

- Sustainable energy services

- The delivery of minor capital works schemes such as loft conversions, urban infill, property reconfiguration and refurbishment and small new build work, for example community facilities or playgrounds.

- 3* Gas Services, Smoke Alarms & Carbon Monoxide Alarms.

In addition to the Contract, GHA is acting as a central purchasing body through which the contracting authorities listed in section IV) of Annex A to this notice (“the Participating Bodies”) in addition to GHA and its subsidiaries (both current and future) may wish to procure substantially similar services to those included in the Contract under a separate framework agreement (“the Framework Agreement”) but without any obligation to participate. Accordingly it is the intention that GHA and the Participating Bodies should be able to rely on this procurement to purchase such services without the need for any further procurement process. More details are set out in the Initial Descriptive Document.

GHA envisages awarding any Framework Agreement at the same time as the Contract and any such Framework Agreement is anticipated to commence in or around April 2016, though GHA reserves the right to commence this earlier than April 2016.

The duration of an individual call-off contract under any Framework Agreement will not necessarily be limited to four years but will be governed by the subject matter of the call-off contract concerned. The form of the call-off contract will be agreed during the current procurement process subject to the right to make specific amendments in respect of an individual call-off.

The timing of any call-offs under the Framework Agreement will be a matter to be decided between a Participating Body and the service provider.

No guarantee or warranty is given as to the nature or volume, if any, of the services or the number of call-offs, if any, under any Framework Agreement.

GHA reserves the right to award only the Contract and not to award any Framework Agreement or alternatively for the Contract and any Framework Agreement to commence on the same date or different dates.