Service Delivery Partner (SDP) to deliver ICT services to approximately 100+ offices in England and Wales incorporating 1 000 service users.

Nacro will be making a large investment in a Unified Communications Solution and expects to realise significant benefits, the list below is not exhaustive and includes headline anticipated benefits.

— To fulfil and support the needs of Nacro's vision and strategy – local, regional and national.

— Financial and non-financial efficiencies gained through services.

— All ICT related activities to exist in a controlled environment.

— Network reliability and resilience with contingency for business continuity.

— Improved levels of service through faster access and retrieval of information for all service users.

— To support and integrate Unified Communications solution for improved satisfaction/services for key relationships/partners/stakeholders.

Nacro requires specific service components in order to meet its principal Unified Communications ambitions. Nacro encourage technical innovation, best practise, efficiencies and flexibility. Nacro will require individual pricing for all service and solution criteria.

The requirements being considered for the principal Unified Communications Solution are as follows:-

Lot 1. Unified Communications

Lot 2. Data Centre(s)

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