Carrying out the defined works and in the terms established in the Technical Specifications that govern this Tender, which consists, broadly speaking, in attending to the queries, requests and communications of citizens related to the services provided by Aljarafesa, mainly through the telephone channel, although other channels such as telematics and face-to-face for certain tasks are included.

Carrying out the defined works and in the terms established in the Technical Specifications that govern this Tender, which consists, broadly speaking, in attending to the queries, requests and communications of citizens related to the services provided by Aljarafesa, mainly through the telephone channel, although other channels such as telematics and face-to-face for certain tasks are included.