Halo IT Service Management Tool used to provide incident and request management, problem management, major incident management, change management and configuration management across the IT estate

The ITSM tool is core to the delivery of ICT operations. It fundamentally holds information on all the incidents (service failures) being managed, all the requests for change from users, all the technical changes managed across the estate and is a very substantial repository of operational knowledge and records of the software/hardware/assets that ICT manage.