The Welfare Department is responsible for administrating Oslo municipality's further loans of start loans for housing purchases and housing grants, approximately 6 500 000 000 NOK. The welfare department is working so that loan customers can keep their houses as well as preventing losses for the municipality.

The administrator shall be responsible for administration and debt collection services connected to Oslo municipality's loan portfolio. This involves paying and securing loans, ensuring a depot function, sending payment notifications, reminders and annual statements, implementing changes in loan terms, carrying out debt collections as well as concluding loan conditions.