The National Theatre shall enter into a new contract for the operation of IT infrastructure and applications.

The National Theatre shall enter into a new contract for the operation of IT infrastructure and applications. The National Theatre wants to enter into an agreement with a professional provider of IT services. The provider must be

A proactive partner for the National Theatre and function as the National Theatre's extended arm regarding IT.

The selected provider must as a minimum:

—act as the National Theatre's IT department;

— have good understanding for the National Theatre's core activities;

— deliver a reliable and good operational service for the National Theatre with good up-time and response time as well as being proactive in regard to IT operations;

— be a partner in the improvement and further development of IT for the National Theatre as well as challenge the way IT operations in the National Theatre are done and actively identify; and propose better and more cost-effective solutions

— offer IT systems and user support adapted to the users' IT level and competence;

— be a partner in increasing the general IT competence level for the National Theatre, including:

(a) offering onboarding and training of new employees regarding IT,

(b) offer training for current users regarding IT;

— offer both ‘on-site’ and off-site support in Norwegian — be easily accessible and quickly in place if something does not work properly;

— be a partner in the National Theatre's relocation project. During the contract period, the National Theatre will temporarily relocate to several locations in Oslo as a result of the total renovation of the National Theatre’s main building IT technical consultancy and support are therefore requested in relation to the relocation.