This concerns a European tender for the NFU and the UMCs, with NFU acting as the lead party for the UMCs. The NFU and the UMCs together are further referred to in this tender as the Contracting Service.

Through this tender, the NFU wishes to reach a long-term agreement with a single contractor who will carry out the measurement of patient experiences for the NFU and the UMCs, so that they receive input for shaping and improving care, in order to ultimately have the best care experiences. for the patient. The objectives, preconditions, requirements and wishes are further elaborated in this tender.

The contracting authority wishes to conclude a framework agreement per participant with one entrepreneur for four years, with twice the option of extending this framework agreement for two years.

The tender involves the measurement of patient experiences, including analyzes, dashboard and reports.