Andra is looking for a service provider to provide hosting and outsourcing services for its IT applications for management, accounting and logistics (including SAP). The services include: - the operation of SAP finance and logistics applications - the supply for the applications of all the equipment necessary for this operation with the exception of the ANDRA network, PCs and printers, - the hosting of equipment for the proper functioning of our SAP systems, On-Premise for SAP ECC and shared private cloud for SAP S/4 HANA. Andra wishes to keep this type of hosting for its SAP environments. - the supply of system software (operating system, backup software, automation, etc.). All services and accommodation must be provided on the national territory.

Only SAP ECC is in production. The migration project to S/4 HANA is underway, the provisional production schedule is scheduled for 2025. An S/4 HANA environment will have to be encrypted as part of the procedure, but will not necessarily be put into production at the start of the service, nor in this form. Details of the current technical architecture used in production: ECC version 6.0 EPH 6, FI, CO, MM, SD, AA modules, ECC environment: Production, Quality, Development, DRP, Solman (mutualized), Database: Oracle 12.2.0.1.0, DB volume: Approx. 210 GB for ECC (512 GB VM) and 170 GB for Solman (650 GB VM), OS: Windows 2012 R2 64-bit, 134 usersDetails of the current technical architecture used in project: Version: S/4 HANA 1909 +Fiori (enbedded), Modules: FI, CO, MM, SD, AA, PS, GTA, Environment: Production, Quality, Development, Integration, Sandbox, DRP, Solman (mutualized), Database: HANA 2.00.057, DB volume: About 256 GB of RAM and 1TB for prod, Approximately 256GB RAM and 1TB for Qual, Approx. 512GB RAM and 1.5TB GB for Integration, dev, sandbox (shared), Approx. 256GB RAM and 1TB for DRP (not installed), Approx. 256GB RAM and 1TB for Solman, OS: SUSE Linux Enterprise Server 12 SP4, 700 usersThe hosting of the 2 versions (ECC and S/4) is totally secure and redundant. For information purposes and in a non-exhaustive way, the deadlines related to incidents at the hosting level are as follows: - Major incidents: DIMA 4 hours, PDMA Use of replications (redologs)- Minor incidents: DIMA 2 hours, PDMA no data loss- Low incidents: DIMA no interruption, PDMA no data lossFor information and non-exhaustive, Managed incident resolution times are as follows: Major Incident 1 hour, Critical Incident 2 hours, Minor Incident 12 hours, Low Incident 24 hours.