provision of mystery call campaigns to measure compliance with telephone commitments “Public Services +” by DGFIP services

the service includes: - on the one hand, the annual realization of two mystery call campaigns organized over a period of 3 weeks during the following periods: - June-July for the 1st campaign; - September-October for the 2nd campaign.- and, on the other hand, the production of deliverables. The scope of this contract covers the entire national territory: metropolitan France and the five (5) overseas departments and regions (Drom). This framework agreement is concluded pursuant to Articles R. 2162-1, R. 2162-4 2°, R. 2162-6 and R. 2162-13 to R. 2162-14 of the CCP with no minimum in quantity or value and with a maximum only in quantity