The aim of the present contract is the provision of the following services:

— fixed price service:

—— information technologies support service (support level 1, support level 2, support level 3), transversal services, on-call service and planned changes service,

—— telephone switchboard services;

— on-demand services:

—— on-demand support complementary services,

—— on-demand support services for multimedia,

—— on-demand Interventions.

The detailed description of these services is available in the technical specification (appendix TEC 6).

Fixed price service:

— information Technologies support service (support level 1, support level 2, support level 3), transversal services, on-call service and planned changes service,

— telephone Switchboard services.

On-demand services:

— on-demand support complementary services,

— on-demand support services for multimedia.

— on-demand Interventions.