Reception and gate service in the Opera and Theatre Gate

I. Reception Gate Service in the Opera and Theatre Gate I.1. Reception Gate Service according to a fixed duty roster. I.2.Springer assignment in the event of vacation or illness of the in-house gatekeepers. I.3. Emergency call and service control centre

This activity includes:

• Admission control of domestic staff, visitors and external companies

• Operation of the switchboard

• Provision of information by telephone and in person

• Receipt and forwarding of mail and other goods

• Management and issuance of keys

• Monitoring of various alarm monitors and fire brigade access roads, the fire alarm system and, if necessary, immediate initiation and coordination of the necessary measures

Re I.1. and I.2.

The Opera Gate is open from 6:30 a.m. to 2:30 p.m. in the morning shift,

from 2:30 p.m. to 10:30 p.m. in the late shift.

The Schauspielpforte is to be staffed in 2 shifts as follows: from 06.30 a.m. - 14:30 p.m. and from 14:30 p.m. - 23.00 p.m. or until the later closing of the house after the extension of operations.

The above-mentioned operational extensions will be communicated in the confirmed weekly schedule, always on the Thursday of the previous week. Short-term changes will be communicated to the contractor in a timely manner.

For the controlled entrance and exit at the Opera and Theatre Gate, it is necessary that it is continuously manned from 06.30 a.m. to approx. 11.00 p.m.

Due to rehearsals and performances as well as various work on our stages, it may be necessary to staff the Schauspielpforte for a flexible period of time during the night shift (between 11:00 p.m. and 6:30 a.m.).

Due to these requirements and due to sick and vacation days, it is not possible for the in-house gate staff to cover these times.

In the case of short-term personnel appointments, the contractor is obliged to occupy the gates within 2 hours of commissioning by instructed gate employees.

We are looking for a service company that has gate-experienced staff and the capacity to reliably close personnel gaps in the SBF's gate roster during the above-mentioned period.

As an example, the requirements of the fixed services and the substitute services (marked in purple) of the last financial year are shown in the appendix.

Therefore, the highest demands are placed on the flexibility and performance of the future partner, especially in this respect.

We require a permanently instructed employee pool of at least 5 people in addition to the instructed employees of the break replacement.

The training of the employee pool takes place after consultation and at the expense of the

Client.

Employees assigned by the contractor at a later date

shall be instructed exclusively by the contractor's personnel and at the contractor's expense.

The induction must be carried out in accordance with the content and time standards of the

of the client.

Due to the complexity of the house and the resulting extensive

During the induction phase, high staff turnover is unacceptable.

II. Chamber of Industry and Commerce certified or technical security employee on night duty at the

Opernpforte

In addition to the activities of the gate service, the following tasks must be carried out:

• Inspection rounds throughout the property according to the inspection plan and briefing.

• Closing of various doors and courtyard gates based on a list of locking systems.

• 3 rounds per night service (0:00 a.m., 2:30 a.m. and 5:00 a.m.);

A suitable guard control system shall be provided by the contractor.

• In the event of fault reports in our external properties:

Bockenheimer Depot, Carlo-Schmidt-Platz 1

 Sontraer Straße16

 Schielestraße 39-41

 Franziusstraße 20

the technical security officer has

During house opening hours, the responsible offices in the house are closed.

notify

 immediately notify the emergency call centre of his security company outside of house opening hours. The emergency call centre must immediately dispatch suitable employees to the alarm object (object availability within 20 minutes of receipt of the emergency call is a prerequisite).

 Log the fault messages accordingly

The service takes place daily at the Opera Gate from 10.30 p.m. to 6.30 a.m. In individual, unforeseeable cases, it must be possible to extend the working hours at short notice and extraordinary to up to 12 hours. This extension can also take place as part of a replacement by an employee of the contractor who has been trained in the property.

A pool of two employees is a prerequisite. Two other employees must be trained in the object.

Re 1.3.

The employee is required to set up a VdS-certified central emergency call and

Service control center, which is on standby 24 hours a day, 365 days a year.