The requirement under this Contract is for the provision of a high quality, cost effective and efficient Translation, Interpretation and Transcription Services to be delivered to the Trusts through this Contract, the Trusts seeks to ensure the delivery of a fully managed Translation, Interpretation and Transcription Service, that provides all ancillary services required for the delivery of this provision. This is to include the seamless, end-to-end delivery of a Service that offers advisory and administrative support.

The requirement under this Contract is for the provision of a high quality, cost effective and efficient Translation, Interpretation and Transcription Services to be delivered to the Trusts through this Contract, the Trusts seeks to ensure the delivery of a fully managed Translation, Interpretation and Transcription Service, that provides all ancillary services required for the delivery of this provision. This is to include the seamless, end-to-end delivery of a Service that offers advisory and administrative support in the following key areas;

— Verbal and Non-verbal Face-to-Face Interpretation Services that facilitate the conversion of spoken languages from one to another and the communication between deaf-blind, deaf and/or hard of hearing Service Users and hearing individuals via the use of a Linguist in physical attendance, allowing listeners and speakers to understand one another,

— Verbal and Non-verbal Video Interpretation Services that facilitate the conversion of spoken languages from one to another and the communication between deaf-blind, deaf and/or hard of hearing Service Users and hearing individuals via the use of video and audio technology allowing listeners and speakers to understand one another,

— Verbal and Non-verbal Translation and Transcription Services that that allows for the translation of written materials, the transcription of audio files, tapes and other electronic media into written and/or electronic text and the transcription of written documents into alternative formats to include but not limited to Braille, Easy Read, Audio and Large Print,

— Telephone Interpretation Services allowing for the conversion of spoken languages from one to another via the use of a Linguist over the telephone and all additional ancillary services required to deliver the Service. The Service Specification provides a detailed breakdown of the Service Requirements and as such, should be referenced by organisations tendering for this Contract.