Norfolk Educational Services (NES) is looking to appoint a supplier of Managed Print Services to implement a single integrated approach to the management of its Print Services which must:

- Support the NES ICT Strategy

- Integrate with the current geographically dispersed multi-site ICT environment

- Meet business requirements for the next 5 years

- Provide the necessary flexibility and scalability to extend the services to other partner organisations should this be required in the future

- Demonstrate cost savings to NES

- Achieve a consolidated single service where all supplied devices have a co-terminus contract end

The NES Print Services estate consists of a range of legacy equipment, from several vendors, with a variety of leasing terms. NES intends that the successful provider would work with it to determine the most appropriate approach to managing and replacing this estate. NES estate produces annual print volumes of approximately 9m pages from a range of devices including around 150 printers and 65 MFDs. These devices are spread across a number of locations in Norwich and Norfolk, and it should be noted that additional locations will be added throughout the term of the contract.

Service elements include but are not limited to:

- All network connected print devices across all sites

- Provision of next business day or better on-site maintenance and telephone/online support

- Print audit, print management

- A range of medium and high volume devices supporting mono and colour capable - print/copy, fax, e-mail and scan for students and staff

- Supply and management of consumable stock

- Options for Network integrated and ID card authentication with quota management/billing

The Contract Term: 5 years