The purpose of this contract is the provision of the following services:

— analysis and design of IT solutions (new, or development of those existing);

— detailed technical specification of IT solutions (new, or development of those existing) based on a design file;

— implementation of IT solutions (new, or development of those existing) (based on a design file and detailed technical specifications);

— correction of IT solutions operating errors and level 3 support;

— licencing IT solutions (new, or development of those existing);

— management of the development framework;

— level 1 and 2 user support (IT, mobile and telephone Helpdesk);

— operation of the Court's infrastructures (including networks and multimedia);

— telephone switchboard.

— helpdesk,

— operation of infrastructures,

— telephone switchboard,

— support and infrastructure on demand,

— multimedia assistance.