London Councils is a joint committee established by the 32 London borough councils and the City of London (Participating Councils) under section 73 Road traffic Act 1991 and sections 101 to 105 of the Local Government Act 1972 whose terms or reference include authority delegated by the Participating Councils to negotiate contracts which shall be binding upon the Participating Councils including the Parking and Traffic Appeals Services (PATAS) and transactional services contracts. PATAS is also used by Transport for London. London Councils also provides the Road User Charging Appeals Tribunal (RUCAT) under a contract with the Greater London Authority and manages Parking on Private Land Appeals (POPLA)for England and Wales under a contract with the British Parking Association. The Authority acts as a hub through which all the Information associated with these services flows. In support of these functions and possible new functions London Councils require the provision, operation and on-going support of hardware, communications, packaged and bespoke software, as well as the provision of business support services including hearing and call centres and staff

where appropriate. London Councils is currently seeking expressions of interest from organisations who are interested in providing managed services to the London based appeals hearing centre in London EC1V including reception and guarding; back-office processing facilities and call centre; case management system(s) development and maintenance; database management; ICT hardware and software applications and ICT hardware and software applications to London Councils office in London SE1.

The contract is advertised in five lots. Applicants can bid for one or more lots however because lots one (1) and five (5) are both for appeals services and the requirements are broadly the same therefore bids will only be considered for Lots 1 and 5 combined. Lots 1 or 5 will not be awarded separately nor will we let Lot 1 or 5 to different Service Providers. With the exception of lots 1 and 5, Applicants may bid for a single lot or any combination of multiple lots including bidding for all 5 lots.

The Services required fall into the broad category of administrative support (including IT support to the CMS, clerical and other).They do not extend to participation in the formal adjudication process, or to the functions of London Councils' staff.

The contract is advertised in the following five lots:

- Lots 1 (and 5) Appeals Services including development, delivery, hosting and maintenance of the appeals case management systems (These Lots will be awarded together)

- Lot 2 ICT, software, hardware and support (for the Appeals Services based in London EC1V)

- Lot 3 ICT, software, hardware and support (for London Councils based in SE1)

- Lot 4 Transactional services (Tow-away, Recovering and Clamping Enquiry (TRACE) and Traffic Enforcement Centre (TEC)

Lot 5 Other appeals services (see Lot 1 as Lot 1 and 5 will be let together).