The object of this contract is the implementation of a multichannel citizen service with support in the management of digital media

The Citizen Hotline was born with the aim of offering citizens municipal information in a simple and fast way. It is a service that has evolved within a process of continuous improvement, in order to offer a close, efficient and quality municipal service. For this reason, new needs have arisen in the attention to the population, in terms of service channels and new procedures to facilitate the processing of an increasing number of municipal procedures, being an essential entry point that has to advance in the digital transformation.