The Gemeinde-Unfallversicherungsverband Hannover operates a central data center operation for about 240 employees at the Hanover location.

In addition to data center operation, all necessary IT services are provided independently from a single source.

LOT 1: Virtual server infrastructure administration and backup support (ESX, SAN, Storage, Veeam Backup & Replication) > approximately 60 hours per year

Tasks include:

Deploy vCenter, VM-Ware Hosts, and VMs

Provisioning Volumes and LUNs

Qualification and installation of updates (hardware and software)

Error analysis and correction

Performanceüberwachung

Professional support in the event of errors

Expert advice on design issues and system extensions

Preparation and maintenance of documentation and proof of activity

Support for administration, configuration, and troubleshooting of the SAN

Integration/ management of the shutdown management UPS

Rudimentary administration of servers on Linux - based

Regular consideration, with suggestions for implementation and improvement in case of abnormalities

LOT 2: Support, consulting, planning and administration of Microsoft products as well as support in the administration of clients (PCs, notebooks) > approx. 60 hours per year

Tasks include:

MS Verzeichnis- und Netzwerkdiensten (DNS, DHCP, Active Directory)

MS Windows Server 2012 and later

Design and maintain Group Policy

Exchange - Administration mit OWA (WAP / ADFS)

Office 2019 + newer

Professional advice / implementation of requirements

Error analysis and correction

Performanceüberwachung

Expert advice on design issues and system extensions

Advice on licensing issues

Preparation and maintenance of documentation and proof of activity

Regular consideration, with suggestions for implementation and improvement in case of abnormalities

LOT 3: Support, consulting, planning and administration of Microsoft 365 / Azure > approx. 60 hours per year

Tasks include:

Wartung + Know How Transfer Office 365

MS Directory and Network Services (Azure Active Directory)

Synchronization with Azure AD Connect

Software Distribution with Intune/MECM

Professional advice / implementation of requirements

Error analysis and correction

Performanceüberwachung

Professional support in the event of errors

Expert advice on design issues and system extensions

Advice on licensing issues

Preparation and maintenance of documentation and proof of activity

LOT 4: Support, consulting, planning and administration of Citrix products -> approx. 60 hours per year

Tasks include:

Provisioning/Maintaining Workers, Desktop Brokers, License Servers, Load Balancers, Gateway,

Provisioning Services and associated vDisks as well as WEM and ELM

Deploy/Maintain XenServer Host

Qualification and Installation of Updates

Error analysis and correction

Performanceüberwachung

Professional support in the event of errors

Expert advice on design issues and system extensions

Preparation and maintenance of documentation and proof of activity

Regular consideration, with suggestions for implementation and improvement in case of abnormalities

LOT 5: Support, consulting, planning and administration of the network / network security (LAN and WAN and firewall systems (Fortinet) -> about 60 hours per year

Tasks include:

vlan

802.1X, LAG, STP, Stacking, Routing

Fortigate

Forti Analyzer

SafeNet Token

Professional advice / implementation of requirements

Error analysis and correction

Performanceüberwachung

Professional support in the event of errors

Expert advice on design issues and system extensions

Preparation and maintenance of documentation and proof of activity

Regular consideration, with suggestions for implementation and improvement in case of abnormalities

LOT 6: Support, consulting, planning and administration of database servers (MS SQL / Oracle) > approx. 60 hours per year

Tasks include:

Professional advice / implementation of requirements

Error analysis and correction

Performanceüberwachung

Professional support in the event of errors

Expert advice on design issues and system extensions

Preparation and maintenance of documentation and proof of activity

Regular consideration, with suggestions for implementation and improvement in case of abnormalities

LOT 7: Support, consulting, planning and administration of TrendMicro products (Office Scan, Endpoint Encryption, Device Control, Vulnerability Protection, Control Manager, Deep Security) > approx. 60 hours per year

Tasks include:

Qualification and Installation of Updates

Error analysis and correction of the installation

Performance and function monitoring

Expert advice on design issues and system extensions

Preparation and maintenance of documentation and proof of activity

Support with administration, configuration and troubleshooting

Support / training in the introduction of new components and versions

Regular consideration, with suggestions for implementation and improvement in case of abnormalities