The scope of the contract covers the entire process of recovering patient claims, from the third payment reminder to the control of the payment. The AP carries out the billing process internally and, if applicable, the first two payment reminders. In the event of non-payment after the CSPO's internal recovery procedure (first reminder — by SMS — after one month, second reminder — by mail — again one month later), the successful tenderer begins the execution of his mission. This includes:

• The amicable recovery procedure;

• The judicial recovery procedure.

Lot 1 consists of two items:

Item 1/Mutual agreement phase — debtors residing in Belgium — Commission rate

Item 2/Judicial phase — debtors residing in Belgium — Commission rate

Lot 2 is divided into two items:

Item 1/Amicable phase — debtors residing abroad — Commission rate

Item 2/Judicial phase — debtors residing abroad — Commission rate