NHS Norwich Clinical Commissioning Group, NHS North Norfolk Clinical Commissioning Group and NHS South Norfolk Clinical Commissioning Group, (“the Commissioners”/“the CCGs”) are undertaking a procurement process, that is supported by NHS Arden and Greater East Midlands Commissioning Support Unit, for High Intensity Service User support.

The contract is offered for 3 years from 1.8.2019, with an option to extend for up to 2 years at the Commissioners discretion.

The service is a Schedule 3 Service and is being procured under the Light Touch Regime (LTR) of the Public Contract Regulations 2015.

Full details of the qualification requirements of respondents are provided in the tender documentation on EU-Supply, including any requirements or rights reserved to seek guarantees as conditions precedent to contract award. The Service Specification can be found in the tender documentation on the Portal.

The requirement is for High Intensity User Support Service for Norwich, North and South Norfolk CCGs, with the intention of reducing the use of the Emergency Departments by frequent attenders.