The purpose of this contract is to operate and implement the ? Work of a service center in the field of office automation, logistics, video-conferencing and telephony, which will be in charge of: taking calls and initial diagnosis (in particular via analysis models); the resolution of procedural incidents; Handling service requests and support requests for existing or future ASP software or collaborative tools; deployment of hardware, office automation and telephony over IP telephony; videoconferencing assistance (software solution); Logistics related to the agency's IT equipment orders

The services are broken down as follows:P Item 1: Flat-rate service for call centre level 0 and level assistance 1Service 2: Additional support/support/reinforcement servicesService 3: Additional services for mass deploymentService 4: Services for business profilesService 5: Ancillary services