The subject of this call for tenders is the conclusion of a framework agreement with several economic operators in accordance with § 21 VgV. The contractor receives individual orders for the provision of temporary workers from the framework agreement. The exact (technical) requirements for temporary workers can be found in the tender documents.

The temporary workers in Lot 1 support the client in the following tasks:

- installing, configuring, maintaining, implementing, and updating PostgreSQL databases,

- Daily reviews of backups and checks based on documented procedures

- Creation and restoration of databases based on documented procedures

- Perform all activities related to availability, recoverability, performance and operational security

- Locate, isolate and rectify faults using documented procedures

- Monitor functions and check and implement optimization options

- Establish, perform, and monitor backup and restore procedures

- Interface to customers and manufacturers

- Creation of documentation and operating concepts

The temporary workers in Lot 10 support the client in the following tasks:

Projekt Management Office:

- Researching, evaluating, preparing and compiling information and documents, as well as creating and preparing evaluations and presentations

- Preparing, organizing, and following up on meetings and events. Maintenance of appointments and dates

- Processing and dealing with correspondence and booking of travel funds

- Carrying out commercial and administrative activities (e.g. service recording, provisions)

- Implementation of administrative processes in project management, project planning and risk management, as well as forecast processes and purchase requisitions with the corresponding systems

- Preparation and evaluation of project status reports and milestone acceptances, as well as initiation of measures if necessary.

- Implementation of project controlling and tracking of resource consumption

- Monitor the progress of the project and maintain the project plans on an ongoing basis

Project Manager Kubernetes, Oscare & Workplace:

- Elaboration of project proposals with goals, resources, milestones, work packages, costs, expenses, risks, project structures and project organization.

- Coordination of the prepared project application with the client and the project committee

- Independent calculation and monitoring of the project budget (services, investments, other costs).

- Define the resource requirements according to the subject matter and coordinate the resource requirements with the line managers.

- Leading, controlling and motivating the project staff.

- Presentation and evaluation of the risks and creation of a catalogue of measures for risk minimization as well as monitoring of the risk measures.

- Prompt initiation of necessary measures to counteract deviations from the plan as well as timely initiation of escalation proceedings.

- Application of controlling instruments to control project deadlines, project budgets and project quality content.

- Reviewing, approving and obtaining approvals of project results and milestones

The temporary workers in Lot 11 support the client in the following tasks:

Changemanager:

- Control of the executing units and coordination with interfaces

- Authorization of changes in committees

- Status tracking and reporting

- Planning, convening and documentation of the Change Advisory Board (CAB)

- Creation, coordination and maintenance of the company calendar with regard to releases, projects and major changes

- Implementation of change reviews including the derivation of measures

- Support in the implementation of changes (coordination of work packages)

- Design, planning and monitoring of change management processes

- Planning and implementation of governance committees for change management with customers and providers

Releasemanager Client:

- Defines procedures for implementing changes via release Moderation of requirements on the customer side and transfer to the standardized solution design of the provider

- Coordinates packaging, build, test and roll-out to the production environment Client Release

- Advising change participants on scheduling and dependencies on client release releases

- Creation and maintenance of internal reporting templates for process control, creation and maintenance of management reports

- Implementation of release reviews with internal interfaces, customers and providers within the framework of the governance committees and derivation of measures

- Recognition and evaluation of the dependencies of complex releases on each other

- Design, planning and monitoring of release management processes

- Planning and implementation of governance committees for release management with customers and providers

Patchmanager:

- Coordination with internal and external interfaces to define patch cycles for servers, etc., design, planning and monitoring of a central patch management process

- Creation of an overarching patch management plan, coordinated with change, release management and other interfaces, definition of provision of reports and statistics for patch management

- Planning and implementation of governance committees for patch management with customers and providers

The temporary workers in Lot 12 support the client in the following tasks:

HR Administrator Payroll Accounting:

- Entering master data in SAP HCM

- Keeping the personnel file

- Preparation of employment contracts, certificates and references

- Processing of time management in SAP HCM

- Entering Remuneration Data in SAP HCM

- Calculation and recording of continued payment of remuneration and sickness benefit subsidies

- Maintenance of SV and tax data

Personnel Administrator Contractor Assignment:

- Accompaniment of the entire process of commissioning contractor personnel from the request to the drafting of the contract

- Maintenance of data and lists

- Communication with external service providers

- Preparation of works council hearings and cooperation with the works council committees

- Creation of purchase orders in SAP MM

- Preparation and dispatch of contract documents

- Keeping case files

Personnel Officer Recruiting:

- Creation and publication of job advertisements on both traditional posting platforms and social networks

- Active sourcing or active approach to suitable candidates

- Maintenance of data, lists and the applicant management tool

- Conducting job interviews

- Communication with internal and external stakeholders

The temporary workers in Lot 13 support the client in the following tasks:

Anwendungsberater SAP:

- Advising customers on their business processes

- Coordinating overarching workflows such as

- Participate in quality assurance measures or support customers in test management

- SAP Release- und SP-Upgrades

- Creation and updating of documentation (operating manuals, instructions, customizing specifications, etc.)

- Configuring and testing applications

- Planning and evaluating applications and defining requirements

- Support in the planning, construction, testing and introduction of systems and system components

- Technical analysis, correction and optimization of SAP systems and oscare components as well as daily processing

SAP Developers:

- Creation and further development of individual applications in the area of SAP

- Determination of functional and qualitative system requirements as well as component formation and interface definition

- Analyzing and rectifying faults and vulnerabilities as well as documenting solution procedures for the 1st/2nd level (2nd level support)

The administrators at this level are characterized by in-depth expertise in the SAP administration of ABAP and/or Java systems. The necessary requirements for this can be found in the enclosed questionnaire for Lot 14. The administrator must receive at least 15 points in the evaluation of the questionnaire in order to be included in the evaluation. If he scores less than 15 points, he will be excluded from the ranking.

Tasks:

- Regular performance analysis of SAP systems based on ABAP and/or Java, analysis of long-running (batch)

- Analysis of processing bottlenecks and necessary communication including optimization suggestions to the customer.

- Planning and execution of SAP upgrades (version upgrade and commissioning of support packages)

- Evaluation of releases, service packs, patches, hot fixes of the SAP and AOK systems on a technical level

- Monitoring of the interfaces between SAP and other systems

- Optimization of SAP systems in terms of utilization and behavior of the system under load

- Analysis and correction of operationally impairing errors (Root Cause Analysis)

Other requirements

- Strong service orientation

- Independent and self-reliant way of working

- Good abstraction skills, logical and analytical thinking

- Problem-solving skills

- Ability to recognize complex contexts and to convey them orally/in writing in German in an understandable way

- Reliability, commitment, socially appropriate behavior

- high load capacity

- Fachenglisch

The temporary workers in Lot 2 support the client in the following tasks:

DevOps Engineer (Level 1):

Design and implementation of CI/CD build pipelines and tool-based deployments of releases. Extension of the CI/CD concept to include logging and monitoring solutions (Cont. Monitoring) and automates repetitive tasks.

DevOps Engineer (Level 2):

Same as level 1 and additionally:

Streamline processes in line with the DevOps mindset and culture to promote collaboration between teams (e.g., between developers and operations teams).

DevSecOps Engineer:

Support

- during the entire "life cycle" of IT applications in the areas of IT security and data protection as well as in the analysis of security requirements

- in describing and implementing the security measures required for the applications and systems, taking into account the nationally and internationally recognized standards BSI IT-Grundschutz, ISO 27001 and IEC 62443.

- with faster software/application implementation times, taking into account security requirements

The temporary workers in Lot 3 support the client in the following tasks:

- Creation and updating of documentation (operating manuals, instructions, etc.)

- Planning, creating, coordinating and implementing change requests

- Planning, implementation and coordination of processes with external service providers such as digitizing, card manufacturers, print service providers and operators of online services in the telematics environment

- Localization and limitation of faults, as well as analysis of problems

- Case-by-case administration in the data center in Frankfurt/Main

The temporary workers in Lot 4 support the client in the following tasks:

- Strategic and operational project management for both internal and customer projects

- Coordination of overarching workflows

- Clarification and resolution of complex orders in cooperation with external service providers

- Moderation of the requirements on the customer side and transfer into the standardized solution design of the existing infrastructure

- Preparation of documentation and handover to first level support

The temporary workers in Lot 5 support the client in the following tasks:

Linux:

- Operation, maintenance and monitoring of systems and system components for operational operation

- Planning, evaluating and developing systems and system components and defining requirements

- Specification of suitable methods, techniques, standards and tools for the construction, operation and monitoring of systems and system components

- Planning and controlling the implementation process for the transfer of systems and system components into operational operation

- Analysis and elimination of faults and vulnerabilities (3rd level support)

- Analyze problems Installing, configuring, customizing and testing systems and system components

- Planning, creating, coordinating and implementing change requests

- Elaboration and implementation of recovery, restore and restart procedures

- Support in the creation and further development of architecture specifications and solution standards

Windows:

- Operation, maintenance and monitoring of systems and system components for operational operation

- Planning, evaluating and developing systems and system components and defining requirements

- Specification of suitable methods, techniques, standards and tools for the construction, operation and monitoring of systems and system components

- Planning and controlling the implementation process for the transfer of systems and system components into operational operation

- Analysis and elimination of faults and vulnerabilities (3rd level support)

- Analyze problems Installing, configuring, customizing and testing systems and system components

- Planning, creating, coordinating and implementing change requests

- Elaboration and implementation of recovery, restore and restart procedures

- Support in the creation and further development of architecture specifications and solution standards

Fileservice & Exchange Engineer/ Manager:

- Support in the event of major disruptions

- Operation, maintenance and monitoring of File & MS Exchange landscapes (administration, installation, configuration)

- Scripting for automation for File & Exchange

- Analysis and elimination of faults and vulnerabilities (2nd-level support) for File & Exchange environments

- Processing of customer requirements including customer advice and derivation of service extensions

The client is responsible for software products that are used on the client systems (Citrix, FatClient/Notebook, VDI) of the customer as well as gkvi. An essential part of the responsibility is the final clarification of the order with customers and the subsequent commissioning of software certification and packaging including rollout to an external provider. Other areas of responsibility include:

- Coordination of overarching workflows, clarification and resolution of complex orders in cooperation with an external provider

- Moderation of the requirements on the customer side and transfer into the provider's standardized solution design

- Creation of installation documentation for software products as part of the supply for commissioning an external provider.

- Assisting the provider in resolving incidents related to client-based software products

The client is responsible for the identity management of gkv informatik and its customers. The client operates several instances of the One Identity software, including the IT shop, and is constantly developing them further.

The areas of responsibility include:

- Data acquisition from source systems (e.g. SAP HCM and SAP OM)

- Connection and management of target systems (e.g. AD, Exchange, Azure AD, LDAP, Valuemation, telephone systems, file storage, SAP)

- Provision of the IT Shop as a self-service portal including filling with items that can be ordered

- Development of new solutions for dedicated tasks of our customers and their documentation

- Operation of the instances (misexplanation and cleansing, performance optimizations, maintenance and version upgrading)

- Customization of scripts and job chains

- Adaptation of interfaces and DB schema

The temporary workers in Lot 8 support the client in the following tasks:

- Support, review and examination of various network and security concepts

- Identification and evaluation of IT security incidents as well as recommendation of appropriate countermeasures

- Analysis and support in the coordination of security-related incidents

- Presentation and evaluation of risks and creation of a catalogue of measures for risk minimization

- Advice on security-specific topics, such as risk assessment and recommendations for action

- Creation, elaboration and development of IT security concepts and processes

- Consulting and further development of methods and tools

- Audits of IT systems and infrastructures

- Forensic analysis

The temporary workers in Lot 9 support the client in the following tasks:

- Developments in input management: SPL programming in SmartFIX

- Order clarification with customers or internal coordinators or requirements for the document class

- Integration of programming into the customer's development landscape

- Provision of export data for the archiving workflow

- Java programming skills

- Knowledge of Documentumworkflow: Processbuilder