The award relates to the offer of ICT services for ODA.

More specifically, it involves mainly offering services in the area called “managed ICT infrastructure”. The subjects or services are listed in detail below. As an authority, ODA attaches importance to the integrated and process-based delivery of these services, as well as to related governance.

Requirements: ICT services relating to specific technological fields:

- data center services,

- network services,

- security-related services,

- services relating to identity and access management - (IAM) / services relating to identification and authentication,

- services relating to e-mail, agenda and contact persons,

- services relating to communication, collaboration and teamwork: instant messaging, audio and video calls.

Online meetings, mobile experiences, web conferences

- services relating to the intranet and extranets,

- hosting of Internet site (s) for the general public / hosting of portal (s) / services relating to a DMZ,

- file services,

- print services,

- database services,

- services relating to the hosting of central applications,

- services relating to end user devices that are managed / CYOD,

- VPN (Virtual Private Network) related services for end user devices that are managed,

- services relating to a management console for central application providers (jumphost),

- services relating to remote management of end user devices (which are managed),

- services relating to remote access to read-only servers,

- services related to unmanaged end user devices / BYOD

Requirements: recurring ICT services which are global,

- availability management / high availability,

- management of incidents (incident management) and service requests (request fulfillment),

- life cycle management of technological components,

- backup and restore services,

- Disaster recovery services,

- management relating to technical weaknesses & patch management,

- software distribution (in general) and patch management (specific),

- certificate management,

- management of DNS domain names,

- services relating to licenses and software product keys,

- integration services,

- documentation management,

- quality, performance,

- cost / expense management,

- monitoring and tools,

- capacity management,

- account management,

- continuous improvement,

- management of service levels & and service delivery management (SDM),

- subcontracting contracts (protection of personal data),

- exit-related services.

The lot includes projects and changes to achieve the services described in lot 1; it is first of all a "lift & shift" project (if the new service provider is different from the current service provider), with small improvement projects to reach the level of service described in the lot 1.

Lot 3 concerns ICT profiles that are likely to be called upon during the project. There are also well-defined ICT tasks that can be on the agenda during the project. Finally, in lot 3, we are focusing on possible future ICT projects that can be implemented within the framework of the contract.