The subject of the tender is the quality measurement system (QMS) in Bavarian local rail passenger transport (SPNV). The QMS is an established quality test instrument with which the railway undertakings (RUs) commissioned by BEG are tested with regard to their service quality within the respective transport networks. It includes overt and covert tests as well as passenger surveys.

Surveys are carried out on the trains; In addition, there are modules for the areas of sales, complaint management, service personnel on the platform (only on the Munich S-Bahn) and stations. Questionnaires, guidelines for testers, thresholds and measured variables are available for all modules.

All survey data must be prepared in a suitable database, collected, archived and made available to the BEG and the utilities together with the evaluation function.

The subject of the tender is the quality measurement system (QMS) in Bavarian local rail passenger transport (SPNV).

The subject of the tender is the quality measurement system (QMS) in Bavarian regional rail transport. The QMS is an established quality test instrument with which the railway undertakings (RUs) commissioned by BEG are tested with regard to their service quality within the respective transport networks. It includes overt and covert tests as well as passenger surveys.

Surveys are carried out on the trains; In addition, there are modules for the areas of sales, complaint management, service personnel on the platform (only on the Munich S-Bahn) and stations. Questionnaires, guidelines for testers, thresholds and measured variables are available for all modules.

All survey data must be prepared in a suitable database, collected, archived and made available to the BEG and the utilities together with the evaluation function.