The contract holder ensures for VILOGIA SA, the measurement of the “hot” satisfaction of our customers by email or, failing that, SMS, at various critical stages of the customer journey:

The processing of a request for commercial intervention

The processing of a request for technical intervention

Receiving a call/courtesy call

A survey on the cleanliness of common areas and their environment

By setting up ad hoc surveys on a customer issue

The future incumbent must therefore be able to:

To propose a web interface (s) allowing the different profiles of employees to visualize customer satisfaction, as well as the major causes of dissatisfaction according to their functional and geographical perimeter.

To be a force of proposal in the development of questionnaires

To report the results in the form of reporting

To manage verbatims

The contract holder ensures for VILOGIA SA, the measurement of the “hot” satisfaction of our customers by email or, failing that, SMS, at various critical stages of the customer journey:

The processing of a request for commercial intervention

The processing of a request for technical intervention

Receiving a call/courtesy call

A survey on the cleanliness of common areas and their environment

By setting up ad hoc surveys on a customer issue

The future incumbent must therefore be able to:

To propose a web interface (s) allowing the different profiles of employees to visualize customer satisfaction, as well as the major causes of dissatisfaction according to their functional and geographical perimeter.

To be a force of proposal in the development of questionnaires

To report the results in the form of reporting

To manage verbatims