Grand Union Housing Group wish to procure a contract with a service provider for the provision of call-monitoring services on a 24/7/365 basis for approximately 6 000 customers which includes properties owned by Grand Union Housing Group (‘GUHG’), privately owned and properties owned by others. The customer base is broken into 3 different business areas:

(i) GUHG Life24;

(ii) Bedford Borough Telecare; and

(iii) Central Bedfordshire Telecare.

It is intended that the contract will run for an initial term of 3 years, extendable for a further term of 2 years via annual extensions. The estimated contract value is c.135 000 GBP per annum (exc VAT), based on three business areas identified above, therefore the figures are subject to change during the contract term. Procurement for housing have been appointed by Grand Union Housing Group to facilitate this tendering exercise.

As per Section II.1.4) — Short description.