1. The object of the contract is the provision of technical assistance and maintenance (ATiK) services in the field of Oracle software and server infrastructure.

2. The procurement procedure is carried out in an unlimited tender procedure under the Law of 11 September 2019 — Public Procurement Law (Journal of Laws 2019, item 2019 as amended), hereinafter referred to as the “PZP Act” or “Pzp”.

3. This order is a sector order.

4. A detailed description of the object of the contract and the conditions for the execution of the subject of the contract, specified in the Annexes to the SWZ.

1. The subject of the order is:

1) the provision of Technical Assistance and Maintenance Service (ATiK), in respect of the Software for which the Company has been licensed under separate agreements, in the scope of:

(a) provide updates to programs, fixes, security risk alerts and updates to critical correction programs;

(b) the provision of new software versions covered by this Agreement;

(c) provide tax-related updates, legal and adjustment updates;

(d) the provision of extension scripts;

(e) the rights to transfer the Software to another system platform;

(f) certification for new products/versions of third-party products;

(g) provide important versions of products and technologies that include general service versions, selected versions of programs containing new features and documentation updates available through the http://edelivery.oracle.com portal at no additional charge;

(h) 24/7 service applications on all days of the week;

(i) electronic access to information on your products, Oracle technical bulletins, software patches and a database of reported technical issues 24 hours a day, 7 days a week via My Oracle Support https://support.oracle.com);

(j) customer service on non-technical issues during standard working hours;

(k) in the absence of the possibility of downloading files from the website indicated by the contractor, the contractor undertakes to provide patchs/updates/new versions, on electronic media of information within 5 working days from the date of the request submitting them by telephone under the technical assistance number or by email specifying the name and version of the product, the name and versions of the platform, the name and version of the operating system and the delivery address;

2) the provision of technical assistance and maintenance services (ATiK), with regard to Server Infrastructure (server platform, operating systems and integrated software), in the scope of:

(a) updates to programs, patches, correction programs, security fixes and security alerts for operating system software and integrated software;

b) key patch updates for Oracle Solaris operating software;

(c) update tools;

(d) certification for most new products/versions of third party products or most new Oracle products;

(e) major versions of products and technologies for operating system software and integrated software;

(f) installation of integrated software updates;

(g) technical assistance of the equipment provided onsite for Oracle servers or storage systems;

(h) field change orders (Field Change Orders) — recommendations for modifying systems;

(i) 24/7 service applications on all days of the week;

(j) access to My Oracle Support (24/7 online support system operating on all days of the week), including the ability to record service requests over the internet;

k) 24/7 access to Oracle Unbreakable Linux Network on all days of the week;

(l) access to selected security fixes that can be used with a working system and not requiring a system reboot;

(m) certification of equipment;

n) patches transferred from a newer to an older version (backports), with economically reasonable efforts, for any Oracle Linux or Oracle VM released by Oracle within six (6) months from the date of release and marketing of the next version Oracle Linux or Oracle VM

o) rights to use Oracle Management Pack for Linux;

p) the rights to use Oracle Clusterware Pack for Oracle Linux;

q) the rights to use Oracle Enterprise Manager Ops Center;

(r) access to Platinum services;

s) customer service for non-technical issues during ordinary business hours.