The Care Quality Commission (CQC) is the independent regulatory of health and adult social care in England. CQC is responsible for monitoring and inspecting these services to ensure they are providing care that is safe, effective, caring and responsive to people's needs and well-led listening to acting on people's experiences of care is vital to CQC's work, as it helps us to decide when, where and what to inspect, supports better registration, inspection, judgements and ratings, and result in better information for the public. Since 2012 CQC has established a number of partnerships with national voluntary organisations, known as 'Tell us Partnerships' in order to increase our access to people's experiences of care via organisations that are already working with and hearing from people on an ongoing basis.

CQC Reference CQC EP&S 023 - The direct supply of CQC Share Your Experience webforms on a continuous basis will provide qualitative information from members of the public about individual experiences of care at named health and social care services subject to regulation by CQC. The supplier must already hear from members of the public reporting experiences of care at named health and social care services across England as part of existing business functions. The supply should be existing rather than something that has to be stimulated. Ongoing supply of Share Your Experience webforms completed by the supplier on behalf of a member of the public Individual relevant experiences to be identified, summarised and converted into a supply of webforms by trained helpline staff of organisations already delivering a national helpline service to people who use health and care services and their loved ones and carers. Ongoing promotion of the Share Your Experience webform, of CQC, our role and purpose, and our narrative about why CQC needs information about people’s experiences of care to prevent poor care happening to others, to those seeking helpline services. Project management of the partnership within the contractor’s organisation, helpline delivery, helpline supervision, communications and promotion, quality assurance and evaluation.

Further information can be found at: https://www.cqc.org.uk/get-involved/share-your-experience/tell-us-about-your-care-partnerships

The contract will start from 01st May 2023 for initial 12 months with 2 x 12 months optional extensions.

Due to the likely specialist nature of the requirements, CQC considers that this specific expertise is not widely available through current government procurement channels or frameworks, the procurement will follow the Open procedure as defined by the Public Contracts Regulations 2015 (Regulation 27).