This is a responsive high quality domiciliary care service for service users identified as eligible for NHS continuing healthcare.

The overarching aim for the service is for every service user to achieve their maximum possible level of independence at home and to improve well-being.

This represents a shift in thinking and approach away from traditional models of domiciliary care which have tended to focus on maintenance, rather than enablement, prompting independence and a person's individual well-being.

The objective is a change in culture, working practices, service delivery methods and the intention to foster a genuine spirit of partnership between the parties, working closely together to ensure the successful implementation and further development of the domiciliary care service.

Aims and objectives:

• to provide high-quality care through experienced, competent, supported and trained workforce;

• to improve the service user's health and well-being and ensure their safety delaying and reducing the need for residential care and/or hospitalisation;

• to have care needs met in a way that puts the service user at the centre;

• to provide good quality care that meets the required and expected standards of domiciliary care providers;

• to safeguard vulnerable adults and care for people in a safe environment;

• to promote the independence of people in their own homes and support people to regain and maintain their skills with a ‘supporting to’ rather than ‘doing for’ approach;

• to establish effective links with and work in close collaboration with other health and social care services to support service user's care, signposting to other services and supporting this where required.

This is a second window and will be for the balance of the original offer which started 1 April 2020.