The high level scope of the requirement is to provide a regional framework for ICT managed services, from first point of contact through to successful and timely resolution, supply or implementation either by itself or where applicable via the Customer’s other contracted partners.

The services required will be:

• Service Management

• Customer Service Desk

• Applications

• End User Workplace

• Technical Security

• Hosting

• Data and Voice Network

• Field Mobile

• Airwave

• Resources

The high level scope of the requirement is to provide a regional framework for ICT managed services, from first point of contact through to successful and timely resolution, supply or implementation either by itself or where applicable via the Customer’s other contracted partners.

The services required will be:

• Service Management

• Customer Service Desk

• Applications

• End User Workplace

• Technical Security

• Hosting

• Data and Voice Network

• Field Mobile

• Airwave

• Resources