The University of Bristol is seeking a single supplier to deliver business objectives relevant to the procurement include providing a secure, compliant, and efficient (with respect to time and cost) payment service which meets the diverse needs of a wide range of payers and forms a positive part of the overall student experience.

The priority of the University is to ensure the timely and accurate posting of income, and prompt resolution of payment queries. To deliver a positive payment experience to students we aim to provide:

- a secure and efficient (with respect to time and cost) payment service,

- prompt, courteous, and well-informed resolution of queries around payment,

- a range of payment channels to suit different needs, and

-maximum visibility for the student of their payment from initiation to allocation.