The objective of this service contract is to extend the capacity of internal services when they are overburdened, on demand (but not limited to) complaint handling, call handling and e-mail related to egov projects, in the form of a contact centre offering various services. Smals members can also use this capacity expansion.

The objective of this service contract is to extend the capacity of internal services when they are overburdened, on demand (but not limited to) complaint handling, call handling and e-mail related to egov projects, in the form of a contact centre offering various services. Smals members can also use this capacity expansion.