the services subject to the contract concern the support and assistance of the Information Systems Department (Dsi) of CRPNPAC in the framework of the development, management and maintenance of these information systems
project management assistance for the improvement and development of plan management systemsthe service provider is expected to provide an AMOA Project Manager type profile with methodological and functional skills to: - lead the drafting of specifications - conduct the verification of compliance between the implementation of the project and the specifications (user tests) - design, prepare and support the change processes (information, user training)
project management assistance for the management of IT projectsthe service provider is expected to provide a typical Analysis/Project Manager profile with the following methodological and functional skills: - ensure the design of the IT solution most adapted to the request of your internal client- manage, coordinate and monitor the development of the applications of Windev IT projects of the CRPN - participate in the implementation of projects/solutions and their integration into the service and make improvements if necessary
assistance and expertise in networking and information systems securitythe service provider is expected to provide an Architect/Infra Lanwifi and security technical project manager type profile with the following methodological and functional skills: - virtualization - network - system security
assistance in the development, maintenance and management of the websitethe service provider is expected to provide a web developer/webmaster profile with the following methodological and functional skills: - Web application development (UI, Webservices,...) .- Editorial website management- website maintenance (preventive, curative, evolutionary) - participate in the drafting of procedures and application manuals
outsourcing and user supportthe holder of the framework agreement must provide a micro technician who will carry out the following missions in particular: - take charge, identify, analyze user requests, remotely or on site.- Create and update tickets and inform the incident management tool (Glpi) - account management, access rights and strategies ( Active Directory) - diagnose and resolve problems on workstations and servers.- Installation and maintenance of computer equipment (computers, peripherals, etc.) - participate in the drafting of application procedures and manuals