Subject of the services: Framework agreement for digital agility training organized by IDETA approved by CRF.

The purpose of this contract is to designate contractors for the organization of digital agility training for local and provincial agents. This initiative aims to strengthen the digital skills of local and provincial agents and to meet the growing needs for digitalization, thereby making local public service more attractive. The project is part of a continuing education initiative to improve the productivity and efficiency of current or future workers. In a context of increased digitalization, it is essential to equip learners with the skills necessary to effectively use digital tools.

Number of sessions:
The training sessions will be ordered by IDETA based on the date of the session following the sending of a confirmation email. The frequency of the sessions mentioned in the technical specifications is indicative. Training will only take place if a sufficient number of valid registrations are collected. Registrations for participation in the sessions will be organized by IDETA and/or by a partner (e.g., Eurometropolitan e-Campus).

Framework agreement with order forms:
For each lot:
This procedure aims to conclude a framework agreement by lot with several contractors without re-competition for a period of 48 months starting from the date set in the notification letter. This contract will be concluded with a maximum of 3 contractors per lot based on the award criteria defined in this specification. The unit prices are fixed for a period of 48 months. Therefore, there is no total order amount, only an estimate with presumed quantities. The contracting authority is not bound to a minimum order.
Each session will be subject to a separate order and will be carried out based on the unit price submitted following this specification and based on the estimated needs. The present special specifications include an estimate translated into presumed quantity. Under no circumstances is the intermunicipal company IDETA and its related structures engaged for the defined volume, and the contractor is committed to maintaining their price regardless of the number of sessions to be delivered. Bidders are therefore currently and explicitly informed that certain parts may not be solicited by the contracting authority and, if applicable, the contractor of the contract cannot invoke the provisions of the specifications to require any financial compensation.

Maximum quantities:
The presumed quantities listed in these specifications (Part 3 – Technical Requirements) are the maximum quantities of sessions to be delivered under the framework agreement. It is understood that once these limits are reached, said framework agreement will have exhausted its effects.

Place of service provision: mainly at the premises of the Eurometropolitan e-Campus, Rue du progrès, 24 in 7503 Froyennes. Some training sessions may also be offered in Wallonia and Brussels depending on demand.

The contract is divided into 26 lots as follows:

- Lot 1 “Awareness of Cyber Threat”:
- Lot 2 “Awareness of Cybersecurity”:
- Lot 3 “Crisis Management of a Cyberattack”:
- Lot 4 “Cybersecurity for Technical Experts”:
- Lot 5 “Open Data for Public Authorities”:
- Lot 6 “Discovering How to Work with Data”:
- Lot 7 “GDPR in Practice”:
- Lot 8 “Administrator Role for Microsoft 365”:
- Lot 9 “Mastering Word Processing (e.g., Word)”:
- Lot 10 “Mastering Spreadsheets (e.g., Excel)”:
- Lot 11 “Mastering Dashboards (e.g., Excel)”:
- Lot 12 “Mastering Presentation Software (e.g., PowerPoint)”:
- Lot 13 “Mastering Email Management (e.g., Outlook)”:
- Lot 14 “Mastering Collaboration Tools (e.g., Teams)”:
- Lot 15 “Video Editing”:
- Lot 16 “Generative Artificial Intelligence: Prompting for Better Work Efficiency”:
- Lot 17 “Artificial Intelligence for Managers”:
- Lot 18 “BIM for Project Owners”:
- Lot 19 “Graphic Design Tool Training (e.g., Canva)”:
- Lot 20 “Mastering External Communication”:
- Lot 21 “Community Manager”:
- Lot 22 “e-Tourism Training”:
- Lot 23 “Recruitment via Social Media (e.g., LinkedIn)”:
- Lot 24 “Digital Assistant”:
- Lot 25 “Responsible Digitalization”:
- Lot 26 “Critical Thinking on the Internet”:

LOT-0001
Lot 1_1
Awareness of Cyber Threat.
Training Description:
• Objectives:
• Develop critical thinking to avoid traps, fake news, and deep fakes.
• Understand threats to the security of infrastructures, services, and individuals.
• Communicate risks and weaknesses leading to a cyber threat.
• Showcase successes of physical intrusions and phishing campaigns.
• Content:
• Examples of deep fakes and fake news.
• Explanation of the different kinds of cyber threats.
• Demonstration of traps to avoid in public Wi-Fi networks, sharing personal data, physical intrusions, and phishing campaigns.
• Duration: 1 half-day
• Frequency: Up to 1 time per week over 9 months a year
• Participation: up to 100 people
Target audience:
• Everyone
Methodology:
• Pedagogical approach:
• Engaging and immersive lectures
• Tools used:
• Course materials (slides, video) and practical exercises (quizzes).

LOT-0002
Lot 2_2
Awareness of Cybersecurity.
Training Description:
• Objectives:
• Simplify the theme of cybersecurity by demonstrating that the subject is accessible to all.
• Show that cybersecurity should be seen as an opportunity.
• Convey that all cyberattacks rely on exploiting human behavior.
• Content:
• Introduction to cybersecurity risks: phishing, malware, brute force attacks with real examples.
• Best security practices: strong passwords, securing devices, security updates.
• Critical thinking to detect fraudulent emails and websites.
• Procedures in case of an incident.
• Demonstration of the Dark Web and the tools used by hackers.
• Demonstration of data that hackers can find.
• Duration: 1 day or 2 half-days
• Frequency: Up to 1 time per week over 9 months a year
• Participation: variable group size per session according to registrations: 40 to 60 people, 60 to 80 people, and 80 to 100 people
Target audience:
• All connected individuals (email address, access to a server, smartphone)
Methodology:
• Pedagogical approach:
• Lectures to lay theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Interactive response system to verify learning in a fun way.
• Tools used:
• Course materials (slides) and practical exercises (quizzes).

LOT-0003
Lot 3_3
Crisis Management of a Cyberattack.
Training Description:
• Objectives:
• Train in cybersecurity by developing a cyber strategy and a rapid response plan to a cyberattack.
• Learn the basics of cybersecurity to implement a cybersecurity investment strategy for the organization.
• Know how to discuss with IT about measures to protect the organization effectively with a budget suited to real needs.
• Content:
• Categorization of cybercriminals and exploration of their methods.
• Typology of cyberattacks and basic principles of cybersecurity.
• Legal obligations according to NIS2.
• Measures to put in place for protection and detection of attacks.
• Establishment of initial response procedures to cyberattacks.
• Management of internal and external communication during a cyberattack.
• Design of an emergency response plan, according to the structure participating in the training.
• Validation and dissemination of the response plan.
• Duration: 1 day or 2 half-days
• Frequency: Up to 1 time per month over 9 months a year
• Participation: up to 20 people per session
Target audience:
• Elected officials, directors, department heads, IT security officers, communication officers, human resources officers
Methodology:
• Pedagogical approach:
• Lectures to lay theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises.
• If the budget allows, digital twin.

LOT-0004
Lot 4_4
Cybersecurity for Technical Experts.
Training Description:
• Objectives:
• Deepen knowledge in cybersecurity with a focus on local legislation and the European directive (NIS2).
• Train on tools and methods to secure the workspace and website.
• Content:
• Detailed explanations on Walloon/Belgian legislation and the European directive on cybersecurity (NIS2). Focus on obligations according to the structure participating in the training (e.g., local authorities, intermunicipalities, businesses).
• Training on cybersecurity tools:
• Protection software.
• Methods for detecting and responding to incidents.
• Securing the workspace:
• Secure configuration of systems and networks.
• Access management and authentication.
• Securing the website:
• Protection against web attacks (SQL injection, XSS, etc.).
• Implementation of SSL/TLS certificates.
• Monitoring and maintenance of web security.
• Duration: 2 days
• Frequency: Up to 2 times a year
• Participation: up to 20 people per session
Target audience:
• Technical experts, IT security officers, and network administrators.
Methodology:
• Pedagogical approach:
• Lectures to lay theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises. 

LOT-0005
Lot 5_5
Open Data for Public Authorities.
Training Description:
• Objectives:
• Understand Walloon/Belgian legislation and the obligations regarding Open Data for public authorities.
• Understand the reasons and advantages of Open Data.
• Learn about best practices (standards, licensing, inventory) and key activities to put in Open Data (e.g., public service activities, provision of services of general interest, high value datasets).
• Learn to use relevant tools such as the ODWB portal (Opendatasoft).
• Content:
• Explanation of Walloon/Belgian legislation on Open Data.
• Obligations regarding Open Data (decree 2022, implementation order pending publication in 2025).
• Establishment of Open Data governance: defining roles and responsibilities, developing policies and procedures.
• Creation of an Open Data inventory: identifying data to publish and identifying sources.
• Data publishing: work from A to Z, including formatting, cleaning, uploading, and updating.
• Reasons and benefits of Open Data: transparency and accountability, innovation and economic development, improvement of public services.
• Using relevant tools: presentation of the ODWB portal for both publishing and collecting data.
• Duration: 2 days or 4 half-days
• Frequency: Up to 1 time per month over 9 months a year
• Participation: up to 20 people per session
Target audience:
• Directors, department heads, Open Data references, elected officials
Methodology:
• Pedagogical approach:
• Lectures to lay theoretical foundations.
• Practical workshops, exercises, and interactive activities to apply concepts and use tools, real use case examples.
• Tools used:
• Course materials (slides) and practical exercises (ODWB).

LOT-0006
Lot 6_6
Discovering How to Work with Data .
Training Description:
• Objectives:
• Discover processes to collect, extract, and transform data.
• Learn to use and automate tools for analysis and visualization.
• Content:
• Identification of data sources to be used.
• Data extraction from databases, CRM, or business tools.
• Data cleaning and transformation.
• Creation of KPIs and analysis visuals.
• Data analysis in various business contexts.
• Automation in different stages.
• Duration: 1 day
• Frequency: Up to 2 times a year
• Participation: up to 20 people per session
Target audience:
• General public
Methodology:
• Pedagogical approach:
• Lectures to lay theoretical foundations.
• Practical workshops, interactive exercises to apply concepts and real-world examples.
• Tools used:
• Course materials and IT tools

LOT-0007
Lot 7 _7
GDPR in Practice.

LOT-0019
Lot 19_19
Graphic Design Tool Training (e.g.: Canva).
Training Description:
• Objectives:
• Create digital or printable visuals.
• Produce internal and external communication elements reflective of their company image.
• Develop a genuine base of personalized templates.
• Content:
• Introduction to the most widespread graphic design tools.
• Presentation and handling of Canva:
• Understand the basic features of Canva.
• Overview of the dashboard and navigation on the platform.
• Canva's possibilities:
• Applications and uses of Canva.
• Create your own color palette.
• Explore available Canva templates.
• Customize Canva templates:
• Modify and personalize a Canva template.
• Use graphic elements and modify their appearance.
• Change texts and animate elements.
• Create your own designs:
• Use the "blank page" function to create your own designs.
• Use drawing and formatting tools.
• Search for and use royalty-free images and videos.
• Manage your projects.
• Implementation.
• Duration: 1 day or 2 half-days
• Frequency: Up to 5 times per year
• Participation: up to 20 people per session
Target audience:
• General public
Methodology:
• Educational approach:
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises.

LOT-0020
Lot 20_20
Mastering External Communication.
Training Description:
• Objectives:
• Enable staff members responsible for communication and/or event organization to promote different events via press conferences, advertisements, and promotional campaigns across various media.
• Participate in organizing these events.
• Content:
• Define the communication policy of the organization, communication plans, and establish the budget and expenses for communication actions.
• Evaluate the results of communication actions.
• Build and maintain a network of internal and external relations.
• Create or produce communication materials: written, audiovisual, multimedia, and visual.
• Plan and manage the material and logistical execution of communication actions, products, and media.
• Manage the activity effectively.
• Duration: 3 days or 6 half-days
• Frequency: Up to 3 times per year
• Participation: up to 20 people per session
Target audience:
• Communication managers
Methodology:
• Educational approach:
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises.

LOT-0021
Lot 21_21
Community Manager.
Training Description:
• Objectives:
• Create and animate exchange spaces on sites, blogs, social networks, forums to raise awareness of the company and its products.
• Respond to users' questions, initiate debates, organize web events (competitions, challenges, quizzes), give advice, etc.
• Moderate exchanges to avoid any overflow and conflict situations.
• Discuss any topic by having a good general knowledge.
• Content:
• Language Diagnostic Test.
• Introduction to the job.
• Strategic marketing.
• Natural and paid referencing.
• Reporting and evaluation.
• Monitoring, e-reputation.
• Crisis management and moderation.
• Legal notions on networks.
• Community engagement on networks.
• Duration: 2 days or 4 half-days
• Frequency: Up to 3 times per year
• Participation: up to 20 people per session
Target audience:
• Community managers, communication managers
Methodology:
• Educational approach:
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises.

LOT-0022
Lot 22_22
E-Tourism Training.
Training Description:
• Objectives:
• Gain clients through an effective web presence.
• Provide a valuable image of the tourism activity through quality content.
• Retain clients through judicious digital actions.
• Make relevant tool choices depending on your activity and tourism strategy.
• Stay informed about new challenges and trained on best practices in digital tourism.
• Content:
• Workshop 1: Develop my e-commerce site for my tourism product offerings.
• Workshop 2: Communicate with emailing and newsletters to retain customers.
• Workshop 3: Enhance my destination with imagery.
• Workshop 4: Build a captivating digital tourism presence.
• Duration: 4 days or 8 half-days
• Frequency: Up to 2 times per year
• Participation: up to 20 people per session
Target audience:
• Tourism sector personnel
Methodology:
• Educational approach:
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises.

LOT-0023
Lot 23_23
Recruitment via Social Networks (e.g.: LinkedIn).
Training Description:
• Objectives:
• Understand that 60% of LinkedIn users are open to job opportunities.
• Use LinkedIn as an essential tool to attract real talents and highlight skills and administration.
• Optimize the professional profile for easy visibility by candidates and make the "Company" page attractive.
• Acquire the keys to being seen and found by sought-after candidates.
• Content:
• Professional profile VS company page:
• Advantages of each for recruitment.
• Finding talents through targeted groups.
• Search for and find a profile on LinkedIn regardless of the open position in the organization.
• Reach out to the target: available free solutions.
• Use the professional LinkedIn network as an exploitable database.
• Configure LinkedIn to notify when an interesting candidate connects.
• Keep the "Company" page active to attract talents.
• Highlight job listings and enhance their impact.
• Check the statistics of the "Company" page and utilize data to improve communication.
• Free account or paid account: choose the most suitable one for the organization.
• Numerous tips and tricks.
• Duration: 1 half-day
• Frequency: Up to 4 times per year
• Participation: up to 20 people per session
Target audience:
• HR managers, communication managers
Methodology:
• Educational approach:
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises.

LOT-0024
Lot 24_24
Digital Support Worker.
Training Description:
• Objectives:
• Train digital assistants to support users in using digital tools.
• Develop skills in digital mediation.
• Raise awareness about the stakes of digital inclusion.
• Content:
• Introduction to digital mediation:
• Role and missions of digital support workers.
• Stakes of digital inclusion.
• User support:
• Pedagogical and support techniques.
• Use of common digital tools.
• Raise awareness about cybersecurity issues:
• Good online security practices.
• Protection of personal data.
• Duration: 1 half-day
• Frequency: Up to 1 time per month for 9 months per year
• Participation: up to 20 people per session
Target audience:
• Social workers, reception staff
Methodology:
• Educational approach:
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises.

LOT-0025
Lot 25_25
Responsible Digital Practices.
Training Description:
• Objectives:
• Raise awareness of the ecological impacts associated with the life cycle (production, usage, waste management) of digital infrastructures (computer, smartphone, servers, data centers, projector, …) and digital services (internet, artificial intelligence, cloud, …).
• Showcase best practices for responsible digital use.
• Content:
• The planetary boundary.
• Infrastructure production.
• Use of infrastructures and digital services.
• Waste management from infrastructure production and end-of-life of infrastructures.
• Good practices for reducing carbon footprint.
• Duration: 1 half-day
• Frequency: Up to 1 time per month for 9 months per year
• Participation: up to 20 people per session
Target audience:
• Everyone
Methodology:
• Educational approach:
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises (games).

LOT-0026
Lot 26_26
Critical Thinking on the Internet.
Training Description:
• Objectives:
• Develop critical thinking about information on the internet and social networks.
• Recognize fake news and deep fakes.
• Showcase best practices for fact-checking.
• Content:
• Concrete cases of fake news.
• Inventory of media and social networks sharing fake news.
• Apply fact-checking.
• Duration: 1 half-day
• Frequency: Up to 1 time per month for 9 months per year
• Participation: up to 20 people per session
Target audience:
• Everyone
Methodology:
• Educational approach:
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used:
• Course materials (slides) and practical exercises (games, quizzes).