Acquisition of services for the implementation of platform/interface for Contact Center Management in Software as a Service (SaaS) mode by lots | Tenderlake

Acquisition of services for the implementation of platform/interface for Contact Center Management in Software as a Service (SaaS) mode by lots

Contract Value:
EUR 525K - 525K
Notice Type:
Contract Notice
Published Date:
10 June 2025
Closing Date:
23 June 2025
Location(s):
PT170 Área Metropolitana de Lisboa (PT PORTUGAL)
Description:
Services are sought for the implementation of a Contact Center management platform in SaaS mode, including multichannel management software and AI software services.

Acquisition of services in Software as a Service (SaaS) mode for the implementation of platform/interface for Contact Center management, by lots, under the terms further defined in the Terms of Reference and respective annexes.


LOT-0001
LOT-0001
LOT I – Contact Center Management Software Services – the provision of multichannel (voice, mobile, email, chatbot) Contact Center management software services, integration with the Public Contracting Authority's CRM (AQUAmatrix) as well as call recording for a period of up to 24 months;.
LOT I – Contact Center Management Software Services – the provision of multichannel (voice, mobile, email, chatbot) Contact Center management software services, integration with the Public Contracting Authority's CRM (AQUAmatrix) as well as call recording for a period of up to 24 months;


LOT-0002
LOT-0002
LOT II – AI Software Services – the provision of artificial intelligence software services for voice, chat, and email..
LOT II – AI Software Services – the provision of artificial intelligence software services for voice, chat, and email.

The Buyer:
EPAL - Empresa Portuguesa das Águas Livres, S. A.
Additional information:
Link:
Download Full Notice as PDF
Link:
View Full Notice
Link:
Additional document: 9c506e6c-930d-47e2-83ce-778a74a3cd4f
CPV Code(s):
72416000 - Application service providers