Subject of the services: Framework Agreement for Digital Agility Training Organized by IDETA Approved CRF.

The purpose of this contract is to designate bidders for organizing digital agility training aimed at local and provincial agents. This initiative aims to enhance the digital skills of local and provincial agents and address the growing needs for digitalization, making local public service more attractive.
The project is part of a continuous training initiative to improve the productivity and efficiency of current or future workers.
In an increasingly digital context, it is essential to equip learners with the necessary skills to use digital tools effectively.

Number of sessions:
The training will be ordered by IDETA based on the date of the session following the sending of a confirmation email. The frequency of the sessions mentioned in the technical specifications is indicative.
Training will only be conducted if a sufficient number of valid registrations are collected. Registrations for participation in the sessions will be organized by IDETA and/or by a partner (e.g., Eurometropolitan e-Campus).

Framework agreement with purchase orders:
For each lot:
This procedure aims to conclude a framework agreement for each lot with several bidders without re-competition for a duration of 48 months starting from the date fixed in the notification letter. The present contract will be concluded with a maximum of 3 bidders per lot based on the award criteria specified in this specifications document. Unit prices are fixed for a period of 48 months. There is therefore no total order amount, only an estimation with presumed quantities. The contracting authority is not obliged to a minimum order.
Each session will be subject to a separate order and will be executed based on the unit price submitted following this specifications document and based on the estimated needs. This special specifications document refers to an estimate translated into presumed quantities. Under no circumstances will the intermunicipal IDETA and its related structures be committed to the defined volume, and the bidder undertakes to maintain their price regardless of the number of sessions to be performed. Bidders are therefore currently and explicitly informed that certain parts may not be solicited by the contracting authority, and, if applicable, the contractor will not be able to invoke the provisions of the specifications to demand any financial compensation.

Maximum quantities:
The presumed quantities listed in this specifications document (Part 3 - Technical Requirements) are the maximum quantities of sessions to be performed under the framework agreement. It is understood that once these limits are reached, the said framework agreement will have exhausted its effects.

Place of service provision: primarily at the premises of the Eurometropolitan e-Campus, Rue du progrès, 24 in 7503 Froyennes. Some training sessions may also be offered in Wallonia and Brussels depending on demand.

The contract is divided into 26 lots as follows:

- Lot 1 “Awareness of Cyber Threat”:
- Lot 2 “Awareness of Cybersecurity”:
- Lot 3 “Crisis Management of a Cyberattack”:
- Lot 4 “Cybersecurity for Technical Experts”:
- Lot 5 “Open Data for Public Authorities”:
- Lot 6 “Discovering How to Work with Data”:
- Lot 7 “GDPR in Practice”:
- Lot 8 “The Role of Administrator for Microsoft 365”:
- Lot 9 “Mastering Word Processing (e.g., Word)”:
- Lot 10 “Mastering Spreadsheets (e.g., Excel)”:
- Lot 11 “Mastering Dashboards (e.g., Excel)”:
- Lot 12 “Mastering Presentation Software (e.g., PowerPoint)”:
- Lot 13 “Mastering Email Management (e.g., Outlook)”:
- Lot 14 “Mastering Collaboration Tools (e.g., Teams)”:
- Lot 15 “Video Editing”:
- Lot 16 “Generative Artificial Intelligence: Prompting for Better Work Efficiency”:
- Lot 17 “Artificial Intelligence for Managers”:
- Lot 18 “BIM for Project Owners”:
- Lot 19 “Graphic Design Tool Training (e.g., Canva)”:
- Lot 20 “Mastering External Communication”:
- Lot 21 “Community Manager”:
- Lot 22 “e-Tourism Training”:
- Lot 23 “Recruitment via Social Media (e.g., LinkedIn)”:
- Lot 24 “Digital Support”:
- Lot 25 “Responsible Digital”:
- Lot 26 “Critical Thinking on the Internet”:

LOT-0001
Lot 1_1
Awareness of Cyber Threat.
Training Description:
• Objectives:
• Develop critical thinking to avoid traps, fake news, and deep fakes.
• Understand the threats to the security of infrastructures, services, and individuals.
• Communicate the risks and weaknesses leading to a cyber threat.
• Show successful physical intrusions and phishing campaigns.
• Content:
• Examples of deep fakes and fake news.
• Explanation of the different types of cyber threats.
• Demonstration of pitfalls to avoid in public Wi-Fi networks, sharing personal data, physical intrusions, and phishing campaigns.
• Duration: 1 half-day
• Frequency: Up to 1 time per week over 9 months a year
• Participants: up to 100 people
Target Audience:
• Everyone
Methodology:
• Pedagogical Approach:
• Engaging and immersive lectures
• Tools Used:
• Course materials (slides, video) and practical exercises (quizzes).

LOT-0002
Lot 2_2
Awareness of Cybersecurity.
Training Description:
• Objectives:
• Simplify the theme of cybersecurity by demonstrating that the subject is accessible to all.
• Show that cybersecurity should be viewed as an opportunity.
• Convey that all cyberattacks rely on exploiting human behaviors.
• Content:
• Introduction to cybersecurity risks: phishing, malware, brute force attacks with real examples.
• Best security practices: strong passwords, securing devices, security updates.
• Critical thinking to detect fraudulent emails and websites.
• Procedures in case of incident.
• Demonstration of the Dark Web and tools used by hackers.
• Demonstration of data that hackers can find.
• Duration: 1 day or 2 half-days
• Frequency: Up to 1 time per week over 9 months a year
• Participants: variable group size per session according to registrations: 40 to 60 people, 60 to 80 people, and 80 to 100 people
Target Audience:
• All connected individuals (email address, access to a server, smartphone)
Methodology:
• Pedagogical Approach:
• Lectures for theoretical grounding.
• Practical workshops and interactive exercises to apply concepts.
• Interactive response system to verify learning in a fun way.
• Tools Used:
• Course materials (slides) and practical exercises (quizzes).

LOT-0003
Lot 3_3
Crisis Management of a Cyberattack.
Training Description:
• Objectives:
• Train in cybersecurity by developing a cyber strategy and a rapid response plan to a cyberattack.
• Learn the basics of cybersecurity to implement an investment strategy in the organization’s cybersecurity.
• Know how to discuss with IT about measures to effectively protect the organization with a budget that meets actual needs.
• Content:
• Categorization of cybercriminals and exploration of their methods.
• Typology of cyberattacks and basic principles of cybersecurity.
• Legal obligations under NIS2.
• Measures to put in place to protect and detect attacks.
• Establish initial response procedures to cyberattacks.
• Management of internal and external communication during a cyberattack.
• Design of an emergency response plan, according to the structure participating in the training.
• Validation and dissemination of the response plan.
• Duration: 1 day or 2 half-days
• Frequency: Up to 1 time per month over 9 months a year
• Participants: up to 20 people per session
Target Audience:
• Elected officials, directors, department heads, IT security managers, communication managers, human resources managers
Methodology:
• Pedagogical Approach:
• Lectures for theoretical grounding.
• Practical workshops and interactive exercises to apply concepts.
• Tools Used:
• Course materials (slides) and practical exercises.
• If budget permits, digital twin.

LOT-0004
Lot 4_4
Cybersecurity for Technical Experts.
Training Description:
• Objectives:
• Deepen knowledge of cybersecurity with a focus on local legislation and European directive (NIS2).
• Train on tools and methods to secure the workspace and website.
• Content:
• Detailed explanations of Walloon/Belgian legislation and the European directive on cybersecurity (NIS2). Focus on obligations according to the structure participating in the training (e.g., local authorities, intermunicipalities, businesses).
• Training on cybersecurity tools:
• Protection software.
• Incident detection and response methods.
• Securing the workspace:
• Secure configuration of systems and networks.
• Access management and authentication.
• Securing the website:
• Protection against web attacks (SQL injection, XSS, etc.).
• Implementation of SSL/TLS certificates.
• Monitoring and maintaining web security.
• Duration: 2 days
• Frequency: Up to 2 times a year
• Participants: up to 20 people per session
Target Audience:
• Technical experts, IT security managers, and network administrators.
Methodology:
• Pedagogical Approach:
• Lectures for theoretical grounding.
• Practical workshops and interactive exercises to apply concepts.
• Tools Used:
• Course materials (slides) and practical exercises. 

LOT-0005
Lot 5_5
Open Data for Public Authorities.
Training Description:
• Objectives:
• Understand Walloon/Belgian legislation and obligations concerning Open Data for public authorities.
• Understand the reasons and benefits of Open Data.
• Learn about best practices (standards, licenses, inventory) and key activities to be put into Open Data (e.g., public service activities, provision of public interest services, high-value datasets).
• Learn to use relevant tools such as the ODWB portal (Opendatasoft).
• Content:
• Explanation of Walloon/Belgian legislation concerning Open Data.
• Obligations concerning Open Data (2022 decree, implementing order awaiting publication in 2025).
• Establishment of Open Data governance: defining roles and responsibilities, developing policies and procedures.
• Establishment of an Open Data inventory: identifying data to publish and identifying sources.
• Data publication: work from A to Z, formatting, cleaning, uploading, and updating.
• Reasons and benefits of Open Data: transparency and accountability, innovation and economic development, improvement of public services.
• Use of relevant tools: presentation of the ODWB portal for publishing and also collecting data.
• Duration: 2 days or 4 half-days
• Frequency: Up to 1 time per month over 9 months a year
• Participants: up to 20 people per session
Target Audience:
• Directors, department heads, Open Data references, elected officials
Methodology:
• Pedagogical Approach:
• Lectures for theoretical grounding.
• Practical workshops, practical and interactive exercises to apply concepts and use tools, examples of use cases.
• Tools Used:
• Course materials (slides) and practical exercises (ODWB).

LOT-0006
Lot 6_6
Discovering How to Work with Data.
Training Description:
• Objectives:
• Discover processes to collect, extract, and transform data.
• Discover how to use and automate analysis and visualization tools.
• Content:
• Identification of data sources to use.
• Data extraction from databases, CRM, or business tools.
• Cleaning and transforming data.
• Creation of KPI and analysis visuals.
• Data analysis in different business contexts.
• Automation in various stages.
• Duration: 1 day
• Frequency: Up to 2 times a year
• Participants: up to 20 people per session
Target Audience:
• General public
Methodology:
• Pedagogical Approach:
• Lectures for theoretical grounding.
• Practical workshops, interactive exercises to apply concepts, examples of use cases.
• Tools Used:
• Course materials and IT tools.

LOT-0007
Lot 7 _7
GDPR in Practice.
Training Description :
• Objectives :
• Understand the stakes of GDPR in the context of digital transition.
• Master the origins and principles of personal data protection.
• Know the main concrete obligations of GDPR for participating structures (municipalities, intermunicipalities, CPAS, businesses), particularly regarding transparency of the information provided and respect for the rights of the concerned individuals.
• Understand the role of the DPO within a public institution or company, depending on the participating structure.
• Learn to adjust daily practices regarding personal data protection.
• GDPR and implications for information systems security policy.
• GDPR from the perspective of the Internet and social networks.
• GDPR, a source of constraints but also a bearer of opportunities.
• Content :
• Introduction to the main rules and principles of GDPR.
• Illustration through decisions of the Data Protection Authority.
• Examples of best practices to identify and secure personal data.
• Practical exercises and workshops (Wooclap, micro-workshops).
• Distribution of slides and answers to exercises.
• Duration : 1 day or 2 half-days
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• DPOs, department heads, IT specialists, lawyers, GDPR referents
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0008
Lot 8_8
The role of administrator for Microsoft 365.
Training Description :
• Objectives :
• Understand your role as an administrator.
• Identify the needs of your organization.
• Learn the basics of administration for the platform.
• Learn the basics to create security rules for the tenant.
• Content :
• Introduction to the Microsoft 365 admin center :
• The good foundations for the administrator.
• Create the first user.
• Modify a user's information.
• Manage license assignments.
• Manage user roles.
• Create multiple users at once.
• Create a group.
• How to effectively use different groups.
• Introduction to the Exchange admin center :
• Create your first rule for emails.
• Application to groups.
• Introduction to the Teams admin center :
• Create various base policies.
• Apply policies to groups.
• Teams :
• Create an example Team.
• Reflect on the structure of your workgroups.
• Implement each objective.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• Technical experts, IT security managers, and network administrators.
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0009
Lot 9_9
Mastering word processing (e.g. Word).
Training Description :
• Objectives :
• Master the tools of word processing (e.g. Word).
• Improve efficiency and productivity at work through optimal use.
• Content :
• Comparison of the most used word processing tools
• Advanced use of Word including the creation and management of documents, using features of all the ribbons (home, insert, draw, design, layout, references, mail merge, review, view, help, Acrobat).
• Example of using Copilot in Word.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• General public or administrative staff
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0010
Lot 10_10
Mastering spreadsheets (e.g. Excel).
Training Description :
• Objectives :
• Master the tools of word processing (e.g. Word).
• Improve efficiency and productivity at work through optimal use.
• Content :
• Comparison of the most used word processing tools
• Advanced use of Word including the creation and management of documents, using features of all the ribbons (home, insert, draw, design, layout, references, mail merge, review, view, help, Acrobat).
• Example of using Copilot in Word.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• General public or administrative staff
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0011
Lot 11_11
Mastering dashboards (e.g. Excel).
Training Description :
• Objectives :
• Master the backend and frontend for creating interactive dashboards (e.g. Excel).
• Improve efficiency and productivity at work through optimal use.
• Content :
• Comparison of data processing tools for creating interactive and automated dashboards.
• Advanced use of Excel with the creation of dashboards linked to databases from different sources.
• Example of using Copilot in Excel.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• General public or administrative staff
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0012
Lot 12_12
Mastering presentation software (e.g. PowerPoint).
Training Description :
• Objectives :
• Master the tools of presentation software (e.g. PowerPoint).
• Improve efficiency and productivity at work through optimal use.
• Content :
• Comparison of the most used presentation tools
• Advanced use of PowerPoint including the creation and management of professional presentations, using animations and transitions.
• Example of using Copilot in PowerPoint.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• General public or administrative staff
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0013
Lot 13_13
Mastering email management (e.g. Outlook).
Training Description :
• Objectives :
• Master email management tools (e.g. Outlook).
• Improve efficiency and productivity at work through optimal use.
• Content :
• Comparison of the most used presentation tools
• Advanced use of Outlook including the creation and management of emails and calendars, use of tasks and contacts.
• Example of using Copilot in Outlook.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• General public or administrative staff
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0014
Lot 14_14
Mastering collaboration tools (e.g. Teams).
Training Description :
• Objectives :
• Understand common collaboration tools.
• Understand the basics of Teams.
• Learn to manage access.
• Be able to publish items.
• Manage file sharing.
• Create channels.
• Determine your organization.
• Create meetings.
• Content :
• Creation of a workgroup.
• Understand groups in relation to Teams.
• Channels.
• Publications.
• Files: using SharePoint.
• Notebooks and other classic applications.
• Additional tabs.
• The agenda: create your meeting.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• General public
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises. 

LOT-0015
Lot 15_15
Video Editing.
Training Description :
• Objectives :
• Understand common collaboration tools.
• Understand the basics of Teams.
• Learn to manage access.
• Be able to publish items.
• Manage file sharing.
• Create channels.
• Determine your organization.
• Create meetings.
• Content :
• Creation of a workgroup.
• Understand groups in relation to Teams.
• Channels.
• Publications.
• Files: using SharePoint.
• Notebooks and other classic applications.
• Additional tabs.
• The agenda: create your meeting.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• General public
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises. 

LOT-0016
Lot 16_16
Generative artificial intelligence: prompts for better work efficiency.
Training Description :
• Objectives :
• Discover the principles of generative AIs.
• Understand the limitations and biases of AIs.
• Learn the principles of prompt and good practices for creating them.
• Automate repetitive tasks easily.
• Content :
• Discover the principles of generative AIs and the most common tools (e.g. Copilot, ChatGPT, …).
• Limitations and biases.
• The prompt principle and the best ways to create it.
• Practical exercises using internet Copilot with use cases (e.g. ideation to drafting a text, image, table).
• Practical exercises to automate repetitive tasks without programming.
• Duration : 1 day or 2 half-days
• Frequency : Up to 1 time per month for 9 months a year
• Attendance : up to 20 people per session
Target Audience :
• General public
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0017
Lot 17_17
Artificial intelligence for managers.
Training Description :
• Objectives :
• Understand the basics of AI and its practical applications.
• Learn to integrate AI into decision-making and strategic processes.
• Develop skills to evaluate and manage AI projects.
• Content :
• Introduction to AI: Fundamental concepts, history, and evolution of AI.
• Applications of AI: Case studies in various public services.
• Tools and technologies: Exploration of commonly used AI tools.
• Ethics and regulation: Ethical and legal issues related to the use of AI
• Duration : 1 half-day
• Frequency : Up to 2 times a year
• Attendance : up to 20 people per session
Target Audience :
• Directors, managers, project managers.
Methodology :
• Pedagogical approach :
• Lectures to establish theoretical foundations.
• Practical workshops and interactive exercises to apply concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0018
Lot 18_18
The BIM for Project Managers.
Training Description :
• Objectives :
• Reduce financial risks.
• Ensure compliance with the program and deadlines.
• Facilitate decision-making and communication around the project.
• Improve the performance and sustainability of works.
• Help project owners understand and adopt BIM knowledgeably.
• Content :
• Introduction to BIM and organizational challenges.
• Introduction to BIM and technological and technical challenges.
• The BIM vision of the project owner.
• BIM uses.
• The BIM specifications + Writing exercise.
• The BIM tender.
• The selection of the project manager.
• The role of a BIM project management assistant.
• BIM in the operational phase.
• The budgetary impact of BIM.
• Legal and contractual aspects of BIM.
• Duration: 3 days or 6 half-days
• Frequency: Up to 1 time per year
• Participation: up to 20 people per session
Target audience :
• Construction project managers.
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0019
Lot 19_19
Graphic design tool training (e.g. Canva).
Training Description :
• Objectives :
• Create digital or printable visuals.
• Produce internal and external communication elements reflective of their company’s image.
• Develop a genuine base of customized templates.
• Content :
• Presentation of the most widely used graphic design tools.
• Introduction to Canva :
• Understand the basic functionalities of Canva.
• Presentation of the dashboard and navigation on the platform.
• The possibilities of Canva :
• Applications and uses of Canva.
• Create your own color palette.
• Explore available Canva templates.
• Customize Canva templates :
• Modify and personalize a Canva template.
• Use graphic elements and modify their appearance.
• Alter texts and animate elements.
• Create your own designs :
• Use the "blank page" feature to create your own designs.
• Use drawing and formatting tools.
• Search for and use royalty-free images and videos.
• Manage your projects.
• Practical application.
• Duration : 1 day or 2 half-days
• Frequency : Up to 5 times per year
• Participation : up to 20 people per session
Target audience :
• General public
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0020
Lot 20_20
Mastering external communication.
Training Description :
• Objectives :
• Enable staff charged with communication and/or event organization to promote various events through press conferences, advertising, and promotional campaigns across different media types.
• Participate in the organization of these events.
• Content :
• Define the organization’s communication policy, communication plans, establish the budget and expenses for communication actions.
• Evaluate the results of communication actions.
• Build and maintain a network of internal and external relations.
• Design or produce communication materials: written, audiovisual, multimedia, and visuals.
• Plan and manage the material and logistical execution of actions, products, and communication supports.
• Ensure the management of activities.
• Duration : 3 days or 6 half-days
• Frequency : Up to 3 times per year
• Participation : up to 20 people per session
Target audience :
• Communication managers
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0021
Lot 21_21
Community manager.
Training Description :
• Objectives :
• Create and animate exchange spaces on sites, blogs, social networks, forums to raise awareness for the company and its products.
• Respond to questions from internet users, initiate debates, organize web events (competitions, challenges, quizzes), provide advice, etc.
• Moderate exchanges to avoid any overflow and conflict situations.
• Discuss any subject thanks to good general knowledge.
• Content :
• Language Diagnostic Test.
• Introduction to the profession.
• Strategic marketing.
• Organic and paid referencing.
• Reporting and evaluation.
• Monitoring, e-reputation.
• Crisis management and moderation.
• Legal notions about social networks.
• Animate your community on networks.
• Duration : 2 days or 4 half-days
• Frequency : Up to 3 times per year
• Participation : up to 20 people per session
Target audience :
• Community managers, communication managers
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0022
Lot 22_22
Training in e-Tourism.
Training Description :
• Objectives :
• Gain clients through effective web presence.
• Create a valued image of the tourist activity through quality content.
• Foster client loyalty through smart digital actions.
• Make relevant tool choices based on your business and tourist strategy.
• Be informed of new challenges and trained in good practices of digital tourism.
• Content :
• Workshop 1: Develop my e-commerce site for my tourist product offers.
• Workshop 2: Communicate with emailing and newsletters to retain clients.
• Workshop 3: Enhance my destination with imagery.
• Workshop 4: Build a captivating digital tourist presence.
• Duration : 4 days or 8 half-days
• Frequency : Up to 2 times per year
• Participation : up to 20 people per session
Target audience :
• Personnel in the tourism sector
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0023
Lot 23_23
Recruitment via social networks (e.g. LinkedIn).
Training Description :
• Objectives :
• Understand that 60% of LinkedIn users are looking for professional opportunities.
• Use LinkedIn as an indispensable tool to attract genuine talents and showcase skills and management.
• Optimize the professional profile to be easily found by candidates and make the "Company" page attractive.
• Acquire the keys to be seen and found by sought-after candidates.
• Content :
• Professional profile VS company page :
• Advantages of each for recruitment.
• Discover talents through targeted groups.
• Search for and find a profile on LinkedIn regardless of the open position in the organization.
• Contact the target: free solutions available.
• Use the LinkedIn professional network as a manageable database.
• Configure LinkedIn to signal when an interesting candidate connects.
• Keep the "Company" page active to attract talents.
• Highlight job postings and enhance their impact.
• Check the statistics of the "Company" page and use the data to improve communication.
• Free or paid account: choose the most appropriate for the organization.
• Numerous tips and tricks.
• Duration : 1 half-day
• Frequency : Up to 4 times per year
• Participation : up to 20 people per session
Target audience :
• Human resources manager, communication manager
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0024
Lot 24_24
The digital caregiver.
Training Description :
• Objectives :
• Train digital caregivers to assist users in using digital tools.
• Develop skills in digital mediation.
• Raise awareness of the challenges of digital inclusion.
• Content :
• Introduction to digital mediation :
• Role and missions of digital caregivers.
• Challenges of digital inclusion.
• User support :
• Teaching and support techniques.
• Use of common digital tools.
• Awareness of cybersecurity challenges :
• Good online security practices.
• Protection of personal data.
• Duration : 1 half-day
• Frequency : Up to 1 time per month for 9 months a year
• Participation : up to 20 people per session
Target audience :
• Social workers, reception staff
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises.

LOT-0025
Lot 25_25
Responsible digital culture.
Training Description :
• Objectives :
• Raise awareness of the ecological impacts related to the life cycle (production, use, waste management) of digital infrastructures (computer, smartphone, servers, data centers, projector, etc.) and digital services (internet, artificial intelligence, cloud, etc.).
• Demonstrate good practices of responsible digital behavior.
• Content :
• Planetary limits.
• Production of infrastructures.
• Use of infrastructures and digital services.
• Waste management due to infrastructure production and the end of life of infrastructures.
• Good practices to reduce carbon footprint.
• Duration: 1 half-day
• Frequency: Up to 1 time per month for 9 months a year
• Participation: up to 20 people per session
Target audience :
• Everyone
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises (games).

LOT-0026
Lot 26_26
Critical thinking on the internet.
Training Description :
• Objectives :
• Develop a critical mindset regarding information on the internet and social networks.
• Recognize fake news and deep fakes.
• Demonstrate good practices to fact-check information.
• Content :
• Concrete cases of fake news.
• Inventory of media and social networks sharing fake news.
• Apply fact-checking.
• Duration: 1 half-day
• Frequency: Up to 1 time per month for 9 months a year
• Participation: up to 20 people per session
Target audience :
• Everyone
Methodology :
• Pedagogical approach :
• Lectures to lay the theoretical foundations.
• Practical workshops and interactive exercises to apply the concepts.
• Tools used :
• Course materials (slides) and practical exercises (games, quizzes).