2025DOS0164566 | Tenderlake

2025DOS0164566

Contract Value:
-
Notice Type:
Contract Notice
Published Date:
25 April 2025
Closing Date:
04 May 2025
Location(s):
FR FRANCE
Description:
Selection of a provider for a SaaS solution featuring a generative AI conversational assistant to assist TGV customers with complaints, including integration and optional services like live chat and call systems.

The purpose of this consultation is to select a provider who will provide:
- A SaaS solution to meet the need for a conversational assistant to support TGV customers in managing complaints, in particular.
- The conversational tool must include generative AI.
- The contract also includes an integration part of the tool.
- The contract includes optional additional services for: live chat, SNCF LLM, call system.


LOT-0001
2025DOS0164566
Conversational Assistant - Chatbot Newcare TGV.
The purpose of this consultation is to select a provider who will provide:
- A SaaS solution to meet the need for a conversational assistant to support TGV customers in managing complaints, in particular.
- The conversational tool must include generative AI.
- The contract also includes an integration part of the tool.
- The contract includes optional additional services for: live chat, SNCF LLM, call system.

The Buyer:
SNCF Voyageurs SA
Additional information:
Link:
Additional document: 2025RFI045320
Link:
View Full Notice
Link:
Download Full Notice as PDF
CPV Code(s):
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support