The subject of this call for tenders is the provision of call center services.

These include the acceptance and execution of telephone customer inquiries outside the opening hours (7:00 am - 8:00 am and 5:00 pm to 8:00 pm) and in times of increased telephone traffic during the opening hours of the BMW BKK (8:00 am to 5:00 pm).

The subject of this call for tenders is the provision of call center services.

These include the acceptance and execution of telephone customer inquiries outside the opening hours (7:00 am - 8:00 am and 5:00 pm to 8:00 pm) and in times of increased telephone traffic during the opening hours of the BMW BKK (8:00 am to 5:00 pm).

The activity includes general counseling sessions that prepare a case-by-case decision on benefit, insurance and contribution issues.

Information of other kind z. B. opening hours, are case-definite to edit.

The respectively required entries in the client system of the client have to be made.

Inquiries that can not be answered are immediately forwarded to the responsible customer advisors at the client.

To document all accepted and conducted conversations.

For incoming calls between 8:00 pm and 7:00 am as well as on weekends and public holidays (24 hours), telephone accessibility by an answering machine is to be ensured by the contractor. The calls are routed accordingly.