One of HSY's strategic goals is to implement a customer portal (OmaHSY) that serves as a unified digital service channel for both private and corporate customers. In OmaHSY, customers are supposed to view and edit their own information, invoicing information, contract and order information. OmaHSY increases customers' digital self-services.
The main purpose of OmaHSY is to create a single e-service portal where the customer or its representative can see all their transaction data in one place and, in the first phase, can make small changes to their own information through the portal and go through links to separate service portals of the divisions in order to implement more diverse measures.
In the background of the customer information portal, HSY implements the main system for customer data on the Salesforce platform (so-called customer data master) and creates a customer data model that enables versatile customer data management and the provision of customer services through OmaHSY to all customer groups and roles to the full extent. A robust, yet adaptable customer data model is the most central and important task from the perspective of HSY's centralised and digital customer data management. It is the foundation on which customer relationship management is implemented and developed.
The acquisition includes the main system of customer data described above, its data model, and the implementation and implementation of the e-service portal OmaHSY in project form, as well as HSY's support and maintenance service for Salesforce system and solutions. In addition, the procurement includes the possibility to order further and small-scale development of HSY's Salesforce system and solutions from the supplier. The object of the procurement can be specified on the basis of negotiations.
Not all documentation related to the request for participation is directly available on the Tarjouspalvelu.fi portal due to the confidential information they contain for the subscriber and will therefore only be provided to candidates upon request. Requests to the email address jere.metsavuo@hsy.fi and jari.matero@hsy.fi no later than 25.9.2023 at 12.00 noon. Please enter "Material request Customer Relationship Management Implementation Projects and Maintenance, Support and Further Development Services, TP 63/23" as the subject of the email. The email must include the legal name and contact information of the offering company. The request shall be accompanied by a completed non-disclosure agreement.
A procurement is a service purchase under the Specific Spheres Procurement Act (1398/2016) and is carried out as a negotiated procedure.