The NCS Trust requires a telephony solution to integrate with its Salesforce platform. The telephony solution will need to be implemented within the NCS Contact Centre, as well as its regional hubs, the 10 delivery partner contact centres and 130 microsites. The uses a range of PBX phones, mobiles and softphones. The supplier shall implement the platform across approximately 130 sites and around 1 500 users.

NCS has been using Salesforce for the last 5 years and have had integrated telephony platform for 3 years. We have built up our contact centre experience as an organisation and need to scale our implementation to be able to work with a wider range of organisations and increased support for remote agents and complexity of routing.

Telephony platform which is able to integrate with Salesfoce.