DSIT is seeking suppliers to provide insights on AI Voice technology that can enhance government call centres, focusing on existing deployments and their functionalities.
DSIT is exploring how the latest AI Voice technology could significantly improve citizen’s experience of government call centres by introducing citizen-facing generative AI solutions, and is seeking suppliers who may form part of the solution. This premarket engagement seeks information relating to providing an AI Voice Technology Solution. We are interested in learning from suppliers what they have already deployed in both the public and private sectors, to understand the functionality, scalability, interoperability, financial models and AI evaluation framework of current production systems. To access the premarket engagmeent documentation please contact commissioning-digital@dsit.gov.uk and submit your response to this pre-market engagement exercise.
Organisations interest in participating in this pre-market engagement must contact commissioning-digital@dsit.gov.uk to access the pre-market engagement document. Organisation participating will be required to submit a response to the Departments Questionnaire by 12:00 Noon Monday 2nd March 2026.