the purpose of the contract is to maintain and support Cognos licenses.

Maintenance includes free access to minor, major, and corrective versions of the product.

The support service includes:

1. Technical support;

2. Incident management.

the purpose of the contract is to maintain and support Cognos licenses.

Maintenance includes free access to minor, major, and corrective versions of the product.

The support service includes:

1. Technical support;

2. Incident management.