The target of the procurement is expert services related to supporting the renewal and development of the wellbeing services county of Kymenlaakso and building capabilities.

The aim of the procurement is to strengthen and improve the implementation of the development work of the wellbeing services county of Kymenlaakso and to ensure the timely implementation of the renewal. The acquisition strengthens the Kymenlaakso wellbeing services county's ability to change the operating environment and ensures that the wellbeing services county has access to the latest models based on development trends and knowledge. The procurement targets several issues that are significant for the renewal of the wellbeing services county and will help strengthen modern health and social services agency.

The procurement is divided into three (3) areas:

1. Planning, implementation and management of projects and projects
2. Service development and customer relationship management
3. Development of management and organizer function

The tenderer may bid on one or more lots.

The Contracting entity does not undertake to procure any minimum amount of service from the Supplier

LOT-0001
1
Planning, execution and management of projects and projects .
Strengthens the client's ability to implement project and project work.

Including e.g.

- Planning, implementation and implementation of large change or development projects
- Implementation of PMO operating models and project models
- Development and utilization of project management and project management tools
- Big Room operations and their development
- Implementation and development of reporting and evaluation
- In project-based work, supporting service production in implementing change (commitment, indicators, incentives)
- Project competence coaching

LOT-0002

2 Service development and customer relationship management.
Build tools, methods and capabilities that strengthen the success of the client organization.

Including e.g.

- Customer needs identification and customer segmentation
- Development of customer journeys
- Design and utilization of customer relationship management tools
- Customer experience development
- Renewing, organising and developing services
- Service design, Lean and other development methods
- Conceptualization, launch, visualization of development work
- Support for planning and implementing development work
- Development of inclusion
- Developing employee experience and employer image
- Impact work
- Innovation development

LOT-0003
3
Development of management and organizer function.
Strengthen the development of the client's service production methods and management.

Including e.g.

- Strategy work (e.g. strategy planning, stakeholder engagement and implementation)
- Management development (e.g. change management, strategic management, operational management)
- Analysis, planning, implementation and drafting of various organisational operating models incl. Benefit mechanisms and cost accounting
- Design, conceptualization and implementation of the service offering incl. Benefit mechanisms and cost accounting
- Formation of value networks
- Influencer sales/marketing
- Development of financial management processes, (eg. Cost and activity accounting, Health and social services product pricing)