The aim of this procurement procedure is the conclusion of framework service contract with single economic operator for the provision of mobile telephony services for staff members and additional selected personnel.

The framework contracts resulting from this tender will be a source of services for the following areas:

1) Provision of SIM cards with subscription plans for mobile voice, text and data services at geographically dispersed locations in the EU MSs and in other countries outside the EU;

2) Provision of solution for mobile services usage control, including the management of data and voice plans, configuration of services on specific sim cards and;

3) Provision of the professional helpdesk that provides troubleshooting to incident notifications and service support operating on 24/7 basis.

Provision of mobile telephony hardware (mobile phones, tablets, smartphone, modems etc.) is out of the scope of this procurement procedure.

The framework contracts resulting from this tender will involve the following services:

— deployment of sim cards — numbers portability plan;

— provision of sim cards with subscription plans for mobile voice, text and data services;

— expense management of voice, data and text services and billing requirements;

— service support including: professional 24/7 helpdesk; troubleshooting support; comprehensive solutions to technical issues and incidents;

— complaint procedure for disputed/improper charges or irregularities related to the service performance or billing information;

— special desirable requirement: Provision of specific local SIM cards with voice and data services, in prepaid or post-paid subscription.

The services will be executed on the basis of order forms implementing the framework contract.