Call centre | Tenderlake

Call centre

Contract Value:
EUR 120K - 120K
Notice Type:
Contract award notice
Published Date:
27 November 2020
Closing Date:
Location(s):
IE IRELAND
Description:
The provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact Centre and Related Consultancy Supports

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.

Awarded to:
The provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact Centre and Related Consultancy Supports
BearingPoint Ireland, Dublin 2 (IE)
Download full details as .pdf
The Buyer:
Department of Employment Affairs and Social Protection
CPV Code(s):
64210000 - Telephone and data transmission services
64214200 - Telephone switchboard services
64220000 - Telecommunication services except telephone and data transmission services
79500000 - Office-support services
79511000 - Telephone operator services
79512000 - Call centre