NHS Somerset Clinical Commissioning Group (‘the CCG’) is responsible for commissioning NHS 111 and Primary Care Out of Hours Services for the population of Somerset. The CCG re-procured both services during the summer of 2014. The services were procured in two lots: Lot 1- NHS 111 and Lot 2- Primary Care Out of Hours Services.

Lot 1 — NHS 111.

The NHS 111 Service is specified nationally so that a consistent core identity and quality of service is maintained across the country. The service was commissioned locally by the NHS in a way that is most appropriate for any given area.

The principal aims of the NHS 111 service are to:

— improve the public experience accessing urgent healthcare;

— get people to the right service first time, including self-care where appropriate;

— provide NHS Somerset CCG with management information regarding usage of services;

— reduce health inequalities by improving access.

Lot 2 — Primary Care Out of Hours Services.

The aims of the Service are to provide a clinically safe and competent OOH Service accessible to the local population across Somerset. The Service is to provide access to unplanned urgent care, working in partnership with the wider urgent care system across primary, community, secondary health and social care.